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Technology at Starbucks

201611109주원석, 201611066 김진용

Contextual Retailing

"Individualizd Experiences"

* Offering

an individualized experience

for every customer.

Connecting with Customer

Virtual Talent

.

"Tech Cafe"

* A key point of Starbucks' coffehouse

atmosphere is connectivity.

.

* Not only to help employees

with IS-related problems.

* To connect with customer they use

free Wi-Fi access,paired with free acess

to music etc...

* Starbucks hope to obtain

valuable new ideas and suggestions

from each employees.

Mobile Payment

*The company has quickly become a

retail leader in mobile payment.

*A smartphone app tied to the customer's

loyalty and payment cards generates a

2D barcode that can be read by an in-

store payment terminal.

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