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surface and depth

nonjudgmental and critical

surface - meaning that you can derive from a literal reading of the words

depth - another level of meaning

"Do you like my outfit?"

depth offers a chance to make meaningful contact with another persons feelings and needs

nonjudgemental - listen with an open mind and with a view toward understanding

critical - listen with a view toward making some kind of evaluation or judgement

Styles of Effective Listening

polite and impolite

Effective listening is a result of making appropriate choices from the following listening dimensions:

  • empathic and objective
  • nonjudgmental and critical
  • surface and depth
  • polite and impolite
  • active and inactive
  • politeness isn't only sending out information (encoding) but is also signaled by how you listen
  • while polite listening is preferred, impolite listening may be utilitzed if someone is being abusive or condescending

empathic and objective

  • listening with empathy is to understand what a person means and feels.
  • in most situations empathic listening is preferred
  • some situations require the listener pay attention to the objective reality and listen with objectivity and detachment

active and inactive

  • an active listener might show approval and encourage the speaker
  • an inactive listener might silently take in what the speaker is saying

Unit 2 - Listening

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