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surface - meaning that you can derive from a literal reading of the words
depth - another level of meaning
"Do you like my outfit?"
depth offers a chance to make meaningful contact with another persons feelings and needs
nonjudgemental - listen with an open mind and with a view toward understanding
critical - listen with a view toward making some kind of evaluation or judgement
Effective listening is a result of making appropriate choices from the following listening dimensions:
active and inactive