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Receive and process incoming goods - stock receiving area
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Receive and process incoming goods - stock receiving area
The first step in the stock control process is the receiving of goods which are delivered to the store.
This procedure is an extremely important process, as inaccuracies in the delivery can flow through to the whole retail process.
Stock receiving area
The area where goods are delivered to a retail store is generally referred to as the dock.
It can also be referred to as the delivery bay, the delivery dock, the loading dock or bay. Regardless of the term used, and even if it is only a small space on the floor, this area should be kept clean and tidy as much as possible.
There are a number of reasons for this:
Safety (WHS)
•Boxes, cartons, packing materials, trolleys and other obstructions are trip hazards.
•Keeping the stock receiving area clean helps prevent goods becoming soiled (dirty) and stops staff becoming dirty. Dirty staff and dusty, grubby looking goods on the shelves look bad and create a negative impression for the customers.
•A tidy receiving area means that when goods are delivered they can be easily identified, mistakes will be minimised and checking the deliveries is made easier.
•Shelving should be kept tidy so that goods can be placed directly on them. Goods and cartons should not protrude where they can be knocked over or damaged.
•If accidents occur, spills should be cleaned up straight away so that staff do not slip on them or walk the liquid into other parts of the store.
•Equipment such as pallet jacks and trolleys should be stored safely when not in use.
Security
•The delivery area door should always be kept locked when not in use to prevent unauthorised entry and the possibility of theft.
•All cartons should be checked for goods, flattened and disposed of as soon as possible to prevent waste and theft.