IOT

IOT

Brand New Clinician or Clinic

Why are we in the clinic and how can we bring value?

SFDC compliance/Visibility

• 90 minute appointment
• review of the product line
• review of the software
• ensuring all supplies and support material are in place
• get a follow up appt for 6 wks later where you see a patient together or review fittings

• does account have any wants/needs to address
• webinar from Shannon done in office
• walk thru different Resound fittings in their database
• review advanced fitting/programming tips
• review most common repairs/tech support calls
• prior to visit review account order status - may id training needs

Product Release Training

• a customized PP based on the major launch event
• software exploration

Interaction with End Users

Assistance with Challenging Patient

• review of Noah file prior to appointment can be useful
• often involves counseling on expectations

Open House Assistance

• Work to promote more collaborative/educational model in clinic
• SPIN structure and applying some Phil Jones principles for closing

A guide to IOTs