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Ethics

Being a professional in your chosen field means much more than wearing a coat and tie or possessing a college degree and a noted title.

Reliability

Professionals such as doctors, lawyers and public accountants must adhere to a strict code of ethics.

Professionalism also has to do with how you conduct yourself during your business affairs.

As a professional, you will be counted on to find a way to get the job done.

Responding to people promptly and following through on promises in a timely manner is also important, as this demonstrates reliability.

Even if your company or industry doesn't have a written code, you should display ethical behavior at all times.

True professionals possess a number of important characteristics that can apply to

virtually any type of business.

Appearance

Demeanor

Competence

10

Characteristics

of Professionalism

Your demeanor should exude

confidence but not cockiness.

Professionals strive to become experts in their field, which sets them apart from the rest of the pack.

A professional is neat in appearance.

Be sure to meet or even exceed the requirements of your company's dress code, and pay special attention to your appearance when meeting with prospects or clients.

This can mean continuing your education by taking courses, attending seminars and attaining any related professional designations.

Be polite and well-spoken whether you're interacting with customers, superiors or co-workers. You need to keep your calm, even during tense situations.

Maintaining Your Poise

Organizational Skills

Phone Etiquette

A professional must maintain his poise even when facing a difficult situation.

A professional can quickly and easily find what is needed

Your phone etiquette is also an important component of professional behavior.

Your work area should be neat and organized, and your briefcase should contain only what is needed for your appointment or presentation.

For example, if a colleague or client treats you in a belligerent manner, you should not resort to the same type of behavior.

This means identifying yourself by your full name, company and title when you place a call.

Be sure not to dominate the conversation and listen intently to the other party.

by Chris Joseph

http://smallbusiness.chron.com/10-characteristics-professionalism-708.html

Written Correspondence

Accountability

Think about the ways

YOU can apply these

characteristics

of professionalism

in the computer labs, at STAT tables, and beyond!!

During written correspondence, keep your letters brief and to the point.

Professionals are accountable for their actions at all times. If you make a mistake, own up to it and try to fix it if possible

Your tone should be polite and formal without being "stuffy." This also applies to email correspondence.

Don't try to place the blame on a colleague. If your company made the mistake, take responsibility and work to resolve the issue.

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