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Decision Factory
4
Transcript
Solution
“The key is to invest significant knowledge
worker resources in projects that move knowledge
forward."
Thank you for your time
Any Questions
Binge-and-Purge
TWO BIG MISTAKES
Knowledge in the
Sharing information technology
and employee services
decision factory
Employees felt helpful and valued
Company brand-building heuristic
1998
more quickly
Operational reorganisation
Codify
knowledge
WHY?
Project-oriented
Global
work
3 stages for develop it
Business
Units
How work is structured
in decision factories
Algorithm
Knowledge
Heuristic
(formula)
workers
Mystery
(finding)
Manual
(experimental
workers
work)
cycle
same tasks day in day out
BINGE
accumulate it
Best Talent
BINGE
PURGE
inefficient
destructive
knowledge workers
Bad economic situation
PURGE
Lay-off staff
Manual workers
What is a Decision Factory?
Knowledge workers
Decision - makers
To whom?
vs
What locations?
What to sell?
What price?
E.g. consultants, managers,
CEOs, research analysts
Term introduced by Peter Drucker in 20th century
Manual Workers
repetitive tasks day in day out
not necessarily in a factory
E.g. call center analysts, retail employees
Knowledge workers
HR302 Talent Management
Lecturer: Eileen Corrigan
Group 8
José Maria Elola
Clara López
Post-production service:
Follow up on decisions.
Marta Ximénez
GOAL:
growth
&
efficiency
Dilemma
BUT
Reduce Direct Costs
Hire knowledge workers
(more expensive)
Increase
fixed & indirect costs
"Rethinking the
Decision Factory"
- Harvard Business Review
2013
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