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Catering Presentation
20
Transcript
- Selling new products: Spanish Tapas
SERVICE STRING
IN BARLAUREA
At BarLaurea
- Shift work (3 shifts): cashier
What we did?
- Acknowledgements about service design
- Understanding about serving process
- Real life situation
- Experiences when working as cashier
- Experiences when selling your own products
Theory
Practice
Hospitality Game
- Different teams
- Managing an online Hotel
- Eight rounds
What we learned?
BarLaurea
CafeBeat
Service design
thinking
What we should have done
Perform better
Service design understanding
What we wrote
Service design generating
Blueprinting
.
Alejandro Santacreu
Giang Nguyen
Anna Jegorova
Litee Cha
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