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Verbal Escalation Continuum
Release
Verbal, Emotional outburst or "Venting" (ie. Fuck you, I hate this fucking school.)
Release
Staff Intervention:
- Allow venting if it's safe
- Isolate the situation
- Consider our help
Why would we allow them to vent?
Defensive
Intimidation
Refusal
Threats (ie. I'll see you after school, or I know where you live.)
Non- Compliance, slight loss of rationalization (ie. I don't want to. You can't make me.)
Boston 24/7
Staff Intervention:
- Take threats seriously
- Get Help
- Document behavior
Intimidation
Refusal
Staff Intervention: Set Limits (simple, clear, reasonable, and enforceable)
What else could a threat sound like?
What are some limits you have set in your classroom?
Questioning
Tension Reduction
Two types of questions:
Information seeking question (ie. What page are we on?)
Staff Intervention: Answer the question.
Decrease in energy, increase in rationality (ie. crying, apologetic, tired.)
Staff Intervention: Therapeutic Rapport, attempt to re-establish communication
Challenging question (ie. Why do i have to listen to you?)
Staff Intervention: Do not answer the question. Redirect.
Tension Reduction
Questioning
What types of things might be discussed during this stage?
What are some other examples of challenging questions?
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