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CONSISTENCY

The belief in what the person says and does.

Demonstrated when a person:

  • tells the truth
  • keeps commitments
  • is open
  • shows consistency in word and actions

Ways to Build Trust

  • Act with integrity
  • Protect the interests of all stakeholders
  • Actively listen
  • Share thoughts and ideas
  • Display your talents
  • Be respectful
  • Make realistic commitments, then keep them
  • Keep people informed
  • Confront tough issues and situations

CARE

COMPETENCE

The belief that the person values you as an individual and not just as a tool to complete tasks.

The belief in a person’s ability to do a good job.

Demonstrated when a person:

  • Accurately completes tasks
  • Shows an ability to apply knowledge
  • Appropriately applies their experience to current tasks or discussion

Demonstrated when a person:

  • freely undertakes beneficial actions considers other’s interests
  • behaves based on mutual needs rather than self-serving needs
  • performs needs-based monitoring

CARE

COMPETENCE

Trust Triangle

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