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Solutions

PTSD

Coach

- Launched April 2011

Since July 2009

50,000 chatters

5,600 needed immediate help

Suicide Hotline

Chat Service

Connect Veterans

with services

Make data accessible

Since November 2011

850,000+ jobs posted

Almost 600,000 searches

Connect Veterans with job opportunities.

Veterans Job Bank

Blue Button

Project

REACH

Solutions

PTSD

Coach

- Launched April 2011

A mobile app to help those who help the homeless.

Since July 2009

50,000 chatters

5,600 needed immediate help

Suicide Hotline

Chat Service

Connect Veterans

with services

Make data accessible

Since November 2011

850,000+ jobs posted

Almost 600,000 searches

Connect Veterans with job opportunities.

- REACH proof of concept

Veterans Job Bank

Presentation

Layer

Blue Button

Project

REACH

Blue Button: give patients access to their health data

A mobile app to help those who help the homeless.

Since August 2010

- REACH proof of concept

Presentation

Layer

800,000 unique users

Blue Button: give patients access to their health data

All federal health insurers

Since August 2010

800,000 unique users

All federal health insurers

Many private sector partners

Department of

Energy

Department of

Education

Consumer Financial

Protection Bureau

Many private sector partners

Department of

Education

Consumer Financial

Protection Bureau

Department of

Energy

Automate

claims

processing

120 day implementation

Used by more than

50,000 Veterans

Cut completion time

in half

Automate Agent Orange claims.

Fast Track

Automate

claims

processing

120 day implementation

Used by more than

50,000 Veterans

Cut completion time

in half

Automate Agent Orange claims.

Fast Track

PTSD

Coach

Suicide Hotline

Chat Service

Challenges

Launched April 2011

59,000 downloads in more than 60 countries

Since November 2011

950,000+ jobs posted

700,000+ searches

Approximately 67,000 visitors

Since July 2009

50,000 chatters

5,600 needed immediate help

Connect Veterans with job opportunities.

Access

A mobile app to help those who help the homeless.

Connect Veterans

with services

finalists

Project

REACH

Veterans Job Bank

Requesting a copy of your VA health information is a manual and time consuming process.

Veterans are 1.5x more likely to commit suicide than the rest of the population.

- "Suicide Mortality Among Patients Treated by the Veterans Health Administration From 2000 to 2007",

American Journal of Public Health

Blue Button

Data Liquidity

The unemployment rate for male Veterans (18-24) in Q1 2011 was 29.8%.

Solutions

Our clinicians need to be able to see a patient's complete medical record, regardless of whether the patient is an active duty Servicemember or a Veteran.

Make data accessible

Blue Button: give patients access to their health data

Since August 2010

1,018,917 unique users

All federal health insurers

Many private sector partners

Department of Energy

27 million households

Department of

Education

(in development)

Consumer Financial

Protection Bureau

(in discussion)

- Bureau of Labor Statistics

iEHR Presentation

Layer

Approximately 145,000 Veterans spent at least one night in an emergency shelter or transitional housing program in a recent year.

Approximately 60% of VA’s claims inventory were backlogged - or pending a decision more than 125 days - in 2011.

- www.va.gov/homeless

- 2011 VA Performance and Accountability Report

Automation

120 day implementation

Fast Track

Used by more than

50,000 Veterans

Cut completion time

almost in half

Automate Agent Orange claims.

Automate

claims

processing

The Get it Done Crowd

Peter L. Levin

Senior Advisor to the Secretary

& Chief Technology Officer

@pllevin

Why should you care?

The Get it Done Crowd

PTSD

Coach

Suicide Hotline

Chat Service

Since July 2009

50,000 chatters

5,600 needed immediate help

- Launched April 2011

Connect Veterans

with services

Project

REACH

Veterans Job Bank

Since November 2011

850,000+ jobs posted

Almost 600,000 searches

Approximately 55,000 visitors

A mobile app to help those who help the homeless.

Connect Veterans with job opportunities.

- screen mock-ups

Because there's nothing stopping you from accomplishing the same thing.

Challenges

Access

Can't

Don't

Won't

Blue Button

Blue Button: give patients access to their health data

Since August 2010

800,000 unique users

All federal health insurers

Many private sector partners

Department of Energy

27 million households

Department of

Education

(in development)

Consumer Financial

Protection Bureau

(in discussion)

Solutions

Make data accessible

Requesting a copy of your VA health information is a manual and time consuming process.

The suicide rate for Veterans is 1.5 to 2x higher than that of the general population.

It's easy to throw up walls about why something can't be done.

Presentation

Layer

Data Liquidity

The unemployment rate for male Veterans (18-24) in Q1 2011 was 29.8%.

Our clinicians need to be able to see a patient's complete medical record, regardless of whether the patient is an active duty Servicemember or a Veteran.

How do you break through them?

So we found a lot of people who were

passionate, committed, connected, empowered...

Innovators are:

Many people believe that innovation is about solving hard problems.

... and

smart about asking the right questions.

really

  • passionate about a problem
  • committed to public service
  • team players
  • empowered professionals

Fast Track

Automate

claims

processing

That's partially it, but not the most important part.

An estimated 144,842 Veterans spent at least one night in an emergency shelter or transitional housing program in a recent year.

fancy computers

more money

legislation

"It's amazing what you can accomplish if no one cares who gets the credit."

120 day implementation

Used by more than

50,000 Veterans

Cut completion time

almost in half

Automate Agent Orange claims.

Approximately 60% of VA’s claims inventory were backlogged - or pending a decision more than 125 days - in 2011.

"Why don't we have an online chat for people who call our suicide prevention hotline?"

Innovation is mostly about asking the right questions.

- John Wooden

"How can we get homeless Veterans to a shelter that has open beds?"

people

?

"We're going to have to make bureaucracy sexy."

"How can Veterans get access to their health information?"

Automation

- Jennifer Pahlka, Code for America

"What do our employees think we could be doing to help Veterans?"

New Approaches

OSEHRA

VA Innovation

Initiative (VAi2)

Open

Government

But how?

We created new ways for people to solve problems.

Launched August 2011

1381 members

473,000 friends

70 companies

5 competitions

15,000 ideas

50,000 employees

72 funded projects

7 industry code contributions

105,000 followers

Board Members

Mission: Host challenges and special projects to get the best thinking from employees and the private sector to solve the Department’s most pressing challenges.

Mission: Support an open, collaborative community of users, developers, and companies engaged in advancing electronic health record software and health information technology.

428 posts

3 competitions

600 ideas so far

37 projects selected for award

959,000 views

John D. Halamka, M.D.

Michael O'Neill

Charles B. Green, M.D.

Lieutenant General USAF

James B. Peake, M.D.

Lieutenant General, USA (Ret)

Former VA Secretary

Solutions

PTSD

Coach

Suicide

Prevention

- Launched April 2011

Since July 2009

50,000 chatters

5,600 needed immediate help

The suicide rate for Veterans is 1.5 to 2x higher than that of the general population.

Suicide Hotline

Chat Service

Unemployment

Homelessness

The unemployment rate for male Veterans (18-24) in Q1 2011 was 29.8%.

Connect Veterans

with services

Make data accessible

Mission: connect Veterans with job opportunities

Since November 2011

An estimated 144,842 Veterans spent at least one night in an emergency shelter or transitional housing program in a recent year.

800,000+ jobs

Veteran Jobs Bank

Requesting your health information from VA is a manual, time consuming process.

Our clinicians need to be able to see a patient's complete medical record, regardless of whether the patient is on active duty or a Veteran.

Access to

Care

Blue Button

Approximately 60% of VA’s claims inventory were backlogged - or pending a decision more than 125 days - in 2011.

Claims

Backlog

Project

REACH

A mobile app to help those who help the homeless.

Presentation

Layer

Blue Button: Give patients access to their health data

Since August 2010

800,000 unique users

Many private sector partners

All federal health insurers

Green Button for environmental data

Problems

Automate

claims

processing

Fast Track: automate Agent Orange claims

120 day implementation

Used by more than

50,000 Veterans

Fast Track

Channels

OSEHRA

VA Innovation

Initiative (VAi2)

Open

Government

Mission: Host challenges and special projects to get the best thinking from employees and the private sector to solve the Department’s most pressing challenges.

Mission: Support an open, collaborative community of users, developers, and companies engaged in advancing electronic health record software and health information technology.

Mission: Promote a federal government that is open, transparent, collaborative, and participatory

Launched August 2011

850 members

4 competitions

15,000 ideas

50,000 employees

72 funded projects

7 industry code contributions

570,000 friends

Board Members

36,000 followers

2 competitions

600 ideas

37 projects selected for award

340 posts

Michael O'Neill

John D. Halamka, M.D.

Charles B. Green, M.D.

Lieutenant General USAF

James B. Peake, M.D.

Lieutenant General, USA (Ret)

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