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CONFLICT AT MCDONALDS
70
How It Was
Handled
What Could Have
Happened
confrontation could have escalated the conflict
CONCLUSION
Analysis
Intergroup OR Interpersonal?
PSYCHODYNAMIC THEORY
Which conflict strategies do you think were used here?
ego: failed to suppress aggression
superego: made poor judgement call
id: encouraged baser urge for payback
SIDE B
SIDE A
The best solution to this conflict was definitely
to listen to the manager; avoid confronting the
other employee and let the manager deal with it
- Accommodation
- Competition
- Compromise
- Collaboration
- Avoidance
SYSTEMS THEORY
"conflict is a normal state"
any group is likely to experience some kind of conflict
Analysis
ATTRIBUTION THEORY
the manager acted based on conclusions they had about the two employees
SYSTEMS THEORY
WHAT WOULD YOU DO?
"conflict is a normal state"
any group is likely to experience some kind of conflict
CONFLICT AT MCDONALDS
What Happened:
new employee steals,
gets caught
"she did it, why can't I?"
"did she really see you steal as well?"
"no! of course not!"
I don't trust liars