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3-Conflict Triangle
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People
Who is involved in the conflict; how are they connected and what are they bringing to the conflict?
They bring their:
Emotions
Values
Needs
Identities
Perceptions/misperceptions of self/other
Communication skills/lack of
Patterns of interaction
Psychological state
Attitudes
Fears, anxieties, hopes
Social status
In order to understand the people involved, must be able to address these aspects of the person, and understand the relationship between the disputants
Each piece of the triangle impacts the other
Each piece can be addressed by the mediator to help resolve the conflict
A way to deconstruct conflict
The Conflict Triangle
Dr. Johan Galtung
Problem
Process
How are they interacting?
What is the conflict about?
- How is information handled?
- How are the parties communicating?
- What norms do they bring as to how to behave in conflict?
- Are they cooperative or coercive?
- Who has authority/what roles do they have?
What are the underlying needs and interests?
What is the issue?
What are the facts?
Why is there conflict?
What is the history of the conflict?
The process is where a mediator can provide structure, control who speaks when, diminish threats, etc.
Adapted from Jennifer Beer and Caroline Packard, The Mediator's Handbook, 2012