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Why effective communication is important in health and social care.

Effective communication is extremely vital in a health and social care setting. This is because the patient and the healthcare professional need to understand each other clearly in order for the patient to receive and the professional to provide the best care possible. If the patients needs aren't understood it can make it extremely difficult to provide the best care. Communication eliminates the possibility of mistakes and reduces the anxiety of the patient.

PERFORMING

NORMING

The group will reach the performing stage eventually. When everyone feels it is easy to be a part of a team, this is the stage they shall be at. The group should work well together without any friction.

This is the stage in which the team members gradually move in to. This is when the group members start to resolve their differences.

Responsibilities and roles are now allocated and accepted.

STORMING

At this stage there may be conflict and disagreements between some team members. This is the stage where team members compete with each other, this shows they are trying to establish their role within the group.

FORMING

In this stage most of the team/group members are positive and somewhat polite. Some may feel anxious and they may not understand fully what they will be doing together. On the other hand, others are just simply excited.

It is usually the group members desire to be liked and accepted by other members of the group. Roles and responsibilities of individuals are yet unclear.

Tuckman

(Bruce Tuckman)

Whereas Argyle focuses on 1:1 communication, Bruce Tuckman focuses on the development of groups using the four stages; forming, storming, norming and performing.

Each of these stages are needed in order for teams to grow.

Theories of Communication

Theories Of Communication

Argyle VS Tuckman

Michael Argyle

1925-2002

The Communication Cycle

Argyle was a well known social psychologist who developed and researched theories about communication.

In 1967 he claimed that communication is a two way process in which involves sending, and responding to messages, whether it be verbal or non-verbal.

In 1972, he developed the idea of the ‘communication cycle’ theory.

This theory sets to predict and understand how communication occurs in 1:1 situations.

The communication cycle was first developed in 1965 by a man named Charles Berner, and was then later modified by Michael Argyle in 1972.

The communication cycle is when someone wants/decides to communicate with someone and then takes action, which is then received by the other person, who has to then work out the meaning of the message and then lets the other person know that they have understood.

STEP ONE:

AN IDEA OCCURS

This is the stage where we think about

something you would like to communicate

about and to who.

For example:

Stewart wants to know if Laura would

like Gas and air to help ease the pain.

STEP TWO:

MESSAGE CODED

STEP SIX:

MESSAGE UNDERSTOOD

This is the most important stage

of the communication cycle as this is where the person you are communicating with has understood your message.

If they have understood your message clearly they will give you feedback and/or reply.

This is the stage where we plan how we are going to say it and decide what form of communication to say it in.

For example;

Verbal Communication or Non-verbal Communication such as BSL.

For example;

Stewart thinks how he is

going to ask if Laura

would like Gas and air.

If the message isn't understood,

the communication cycle will break down, and start again.

For example;

Laura has understood what Stewart has asked, and reply's to his message. She can do this by Verbal and Non-Verbal communication.

Communication Cycle

Step Three:

Message Sent

STEP FIVE:

MESSAGE

DECODED

This is the stage where the person you are communicating with has to interpret the message you have sent.

This is the stage where we deliver our message/idea.

Whether it be speaking or signing etc…

For Example;

Laura has to think 'Do i want gas and

air?'

For Example;

Stewart goes ahead and

asks Laura if she would

like Gas and air.

He does this by using verbal

communication.

STEP FOUR:

MESSAGE RECEIVED

This is the stage where the

other person notices, (hears

or sees) the message.

For example;

Laura hears Stewart

ask her if she would like gas and air.

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