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Why effective communication is important in health and social care.
Effective communication is extremely vital in a health and social care setting. This is because the patient and the healthcare professional need to understand each other clearly in order for the patient to receive and the professional to provide the best care possible. If the patients needs aren't understood it can make it extremely difficult to provide the best care. Communication eliminates the possibility of mistakes and reduces the anxiety of the patient.
In this stage most of the team/group members are positive and somewhat polite. Some may feel anxious and they may not understand fully what they will be doing together. On the other hand, others are just simply excited.
It is usually the group members desire to be liked and accepted by other members of the group. Roles and responsibilities of individuals are yet unclear.
Argyle VS Tuckman
1925-2002
The Communication Cycle
Argyle was a well known social psychologist who developed and researched theories about communication.
In 1967 he claimed that communication is a two way process in which involves sending, and responding to messages, whether it be verbal or non-verbal.
In 1972, he developed the idea of the ‘communication cycle’ theory.
This theory sets to predict and understand how communication occurs in 1:1 situations.
The communication cycle was first developed in 1965 by a man named Charles Berner, and was then later modified by Michael Argyle in 1972.
The communication cycle is when someone wants/decides to communicate with someone and then takes action, which is then received by the other person, who has to then work out the meaning of the message and then lets the other person know that they have understood.
This is the stage where we think about
something you would like to communicate
about and to who.
For example:
Stewart wants to know if Laura would
like Gas and air to help ease the pain.
STEP TWO:
MESSAGE CODED
This is the stage where we plan how we are going to say it and decide what form of communication to say it in.
For example;
Verbal Communication or Non-verbal Communication such as BSL.
Communication Cycle
This is the stage where the
other person notices, (hears
or sees) the message.