Schindler FieldLink

How dose FieldLink Work?

Schindler FieldLink

Balanced Scorecard

Customer Benefits – Service Planning

Customer Benefits - Callbacks

• You receive a call with an ETA as soon as the technician accepts the callback

• Faster problem diagnosis, through greater information availability to the technician

• Paper saving and more reliable record keeping through email confirmation of the work performed

• Site specific needs recognised

• Service scheduling means no missed visits leading to higher reliability

• Paper saving and more reliable record keeping through email confirmation of the work performed

Overview of the Fieldlink functions Callback process

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9. E-Ticket immediately emailed to customer notifying them of work performed

1. Call received by 24/7 Schindler Customer Centre

8. Technician closes out call with detail of work performed, and obtains customer signature on PDA

2. Dispatched to technician

7. Technician rectifies fault

3. Technician receives phone call (Trapped passenger) and SMS with callback details

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6. Technician attends site with customer specific site information and previous callback information

4. Technician Accepts call via FieldLink, and provides ETA

5. Customer centre phones breakdown caller with ETA

Overview of the Fieldlink functions

Maintenance process

Maintenance with Service Planning

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FieldLink Tool Overview

The customer

The Technician

Fast, accurate information

Reliable service routines

Fast problem diagnosis

Instantly shared information

Your site specific needs recognised

Fast part or problem identification

No lost paperwork

Callback dispatching

Maintenance Planning

Callback history

Controller diagnostic Tool

Equipment Reports

Site Information

Picture sending with a job

Electronic Record Keeping

RFIT

• RFIT uses a tag and reader system to track an item with a tag attached as it moves from one reader to the next.
• Much like an RFIT system, Fieldlink works to track the individual processes of an operation by its field staff.
• The next process may not be started till the current process is finished and closed off.
• The time taken to finish each process is recorded by the information system.

References

FieldLink

What is FieldLink?

Tracking includes

• Monitoring location

• Boost production without delay.

• Making more informed decisions.

Schindler FieldLink is a cell phone, dispatch device, troubleshooting tool, parts database and service manual all rolled into one hand-held computer system.

Dumitrescu, L, & Fuciu, M 2009, BALANCE SCORECARD -- A NEW TOOL FOR STRATEGIC MANAGEMENT, Buletin Stiintific, vol. 14, no.2, pp. 37-42, Academic Search Complete, viewed 29 September 2013.

Khoury, S 2012, Route activity tracking and management using available technology, International Journal Of Industrial Engineering Computations, vol. 3, no. 1, pp. 35-42, Academic Search Complete, viewed 10 October 2013.

Huang, H 2009, Designing a knowledge-based system for strategic planning: A balanced scorecard perspective, Expert Systems With Applications, vol. 36, no. 1, pp. 209-218, Academic Search Complete, viewed 1 October 2013.

Karataş, E, & Mahiroğlu, A 2013, Development of online collaborative tracking and management tool for content development and the effectiveness of this tool. (English), International Journal Of Human Sciences, vol. 10, no. 1, pp. 1640-1673, Academic Search Complete, viewed 1 October 2013.

Stephen A. Weis, Sanjay E. Sarma, Ronald L. Rivest, Daniel W. Engels. 2004, Security and Privacy Aspects of Low-Cost Radio Frequency Identification Systems, vol. 2802, no. 2. viewed 20 September, <http://link.springer.com/chapter/10.1007/978-3-540-39881-3_18>.

Schindler Company, 2013, Schindler Elevator Rolls out New FieldLink Hand-Held PC; Latest Technology Now In Palm Of Technicians' Hands, viewed 11 September 2013, <http://www.businesswire.com/news/home/20041008005253/en/Schindler-Elevator-Rolls-FieldLink-Hand-Held-PC-Latest>.

FieldLink – Tracking Management

Benefit for Schindler and Customers

Schindler FieldLink

Geoff Gatehouse 11862493

Zhongyue Yue 11388042

Ran Zhang 11513381

Job Responsibility

Setting our goal

Geoff

Share details of FriedLink

Leader

Esther

Yuei

Sharing ideas

Local

Switzerland