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The Trade Descriptions Act makes it an offence for a trader to make false or misleading statements about goods or services. It carries criminal penalties and is enforced by Trading Standards Officers, making it an offence for a trader to:
The Sale of Goods Act 1979 requires goods to be as described, of satisfactory quality and fit for purpose.
Fit for purpose means both for their
everyday purpose, and also any specific purpose that you agreed with the seller (for example, if you specifically asked for a printer that would be compatible with your computer, or wall tiles that would be suitable for use in a bathroom).
Goods sold must also match any sample you were shown in store, or any description in a brochure.
The only time goods are not required to be satisfactory quality is if a defect or issue was specifically drawn to your attention before you bought them.
National Standards Body for the UK. It works with governments, industry, businesses and consumers to produce British, European and international standards.
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