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AVDS: A Deliberately Different Communications Solution Partner

An Introduction to AVDS
by

AVDS Marketing Maniacs

on 25 October 2016

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Transcript of AVDS: A Deliberately Different Communications Solution Partner

AVDS is the "
Deliberately
Different"
communications company.

We take your business where no other communications company has ever taken your business.

AVDS envisioned that the average consumer would demand more
collaborative, immediate, yet personal customer service
across multiple channels.


Implementing a communications platform that attracts and keeps loyal customers and empowers a smart workforce

Providing solutions that deliver financial rewards

Ensuring our solutions give AVDS clients an edge over their competition
Deliberately
Different
Innovation

AVDS was an early-adopter
of software-based phone systems

Our passion for
innovation
is proven.


In 1998, we began our partnership with
Interactive Intelligence.
It was a leap of faith: AVDS was an early-adopter of technology inspired by NASA.


Today, Interactive Intelligence is an
award-winning leader
in Contact Center Communications.
AVDS is a
dedicated
partner
with our customers in planning their ongoing pathway to success,
as evidenced by our customer success stories.

AVDS does Business
YOUR
Way

We focus on the
business needs
of our clients
first and foremost.

Our clients rely on us to anticipate and solve challenges unique to
their industry, their customers, and their employees.
Deliberately
Different
Solutions

Speech Analytics
Workforce Optimization
Call Recording
Agent Scripting
Automated Processes
In addition, we offer a range of
complementary
solutions that can be integrated or implemented as a stand-alone feature.
Interactive Intelligence:
Deliberately Innovative
AVDS anticipated that consumers and employees would continue to demand solutions that were accessible on multiple devices
(mobile, computer)
and offered via multiple channels
(Web, Email, Chat, Phone, SMS)

With IBM's
Connections
&
Sametime,
we deliver technology within a
"Social Business"

framework.

Customers and Employees interact and collaborate faster and smarter yet with a more personal touch.
Our portfolio includes a range of other communications solutions to meet the needs of our valued clients
Leader in "Magic Quadrant-Contact Centers"
Gartner (2008 - 2015)
Omni-Channel IVR/ACD

"Pure-Cloud"

Unified Messaging

Call Recording

Speech Analytics

Predictive Dialer

Workforce Optimization

Interaction Process Automation

Automated Surveys
For more insight into AVDS, please contact us.
#deliberatelydifferent


1.800.308.6423, Option 2

https://solutions@avds.com

https://www.avds.com

https://www.linkedin.com/company/avds

https://www.twitter.com/AVDSolutions

https://www.youtube.com/user/AVDSolutions
Web-based HD
Video Conferencing
Deliberately
Different

Customer Service

Deliberately
Different

Strategic Services
AVDS delivers a strategic plan that always includes these
key objectives:
Deliberately
Different
Innovation
Deliberately
Different
Visionary:
"It's an Omni-Channel World"
Deliberately
Different
Portfolio
Deliberately
Different
Offerings
With a team of professional developers and programmers, AVDS maximizes your investment with customized solutions.
Sample Custom Applications
Contact Center/Connections Integration
Symptom Assessment
Bank by Phone
"Keep in Touch" Automated Notification
About AVDS
"The number of consumers preferring automated self-service has doubled to 55% in the last five years."
(Convergys, 2014)

"There is increasing interest for using social technologies within organizations to connect people more effectively, to capture and reuse valuable informal knowledge, and to deliver relevant information more intelligently where it is needed through social filtering," said Nick Drakos, Research Director
(Gartner, 2015)

Having this vision, in 2010 we began our partnership with IBM Collaboration Solutions
Today, our vision is the new reality
AVDS serves all industries, with customers in the U.S., Canada, UK, France, and Australia

Professional developers, support technicians, solutions analysts, and strategic consultants

Premise- or Cloud-based Solution Offerings

Managed Professional Service Options

Affiliate-company Serving SMBs:

Woman-owned (HUB-certified)

Industry Awards: "Vision" & "Support Partner of the Year" | Inc. 5000 |
AVDS saw the burgeoning trends in
"omni-channel communications"
and anticipated a significant impact on how businesses would need to evolve to meet the demands of an
empowered consumer and employee.
Interactive Intelligence Delivers a "Smarter Way to Work"
PureCloud Engage
Transform the way you engage with your customers


PureCloud Engage: a cloud contact center that delivers a consistent customer experience across every channel
AVDS Helps Maximizes Your Investment: Custom Development

Connections
&
Sametime,
we deliver technology within a
"Social Business"

framework.

Customers and Employees interact and collaborate faster and smarter yet with a more personal touch.
"We would like to drive not only our professional services out of business, but the need--as it pertains to basic deployment--we want to make that so easy that customers don't have to pay the deployment tax to us or anybody.

We would love to get to a point where the services provided, whether by our PSOs or others, would be for consulting or higher-value, customer engagement projects, not just for basic deployment."

CEO Don Brown
Founder, Interactive Intelligence - 2015

Managed Services
AVDS delivers superior support services, with options to meet your organization's needs
Deliberately
Different

All-in-One
"Customer Interaction Center"
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