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Training

1. BCP Documents

Comments

Due Date

Dates:

9/21 to 9/23

6 total hours (6 training sessions)

Responsible

Action Plan

10/31/2011

BCP Contacts

Lessons Learned

Copy the BCP on their local disk C:

Folder owner is Rosa Sanabria

Activity

73 (13 TLs)

Participants:

Schedule training

sessions to TLs

(17 pending)

10/31/2011

Only 15% of BCP Contacts had the BCP on their local disk C:

BCP Custodian

BCP documents copied in local C:

Grant access to all BCP Contacts and ROSC Staff

Version must be endorsed by ROSC Manager

(cc) image by anemoneprojectors on Flickr

11/30/2011

18% BCP Contacts doesn't have access to I:\AROSC\ROSC_BCP\ shared folder

BCP Custodian

Access to I:\AROSC\ROSC_BCP\ shared folder

Provide a printed copy to all Managers and teams

BCP Custodian by 11/30/11

No printed BCP documents available

Material:

2. Communication

Printed BCP

See back-up

Responsible

Due Date

Lessons Learned

Activity

Action Plan

Comments

Follow-ups/Questions:

BCP Contacts to TLs, Managers or Supervisors

All keep their supervisor contact information on personal mobiles

None

BCP Contacts confirmed field received the communication

All were solved during the training sessions

Only communication via: mobile phones

One TL couldn't dial international calls so service was activated through EMIT

3. BCP Custodian

4. TLs / Managers

5. BCP Custodian

10/31/2011

1. None

2. BCP Document changed

3. Develop generic services template

4. Design templates with specific instructions

5. Update CORS Managers information

TLs, Managers or Supervisors to Field

1. BS informed Andres Turay from EROSC HD and he send the communication

2. Comunication to CORS Managers must be done by ROSC Manager only

3. No generic services template available for Management to distribute

4. No templates from each team with specific information available to send to the sites

5. CORS Managers phones incomplete

(cc) image by anemoneprojectors on Flickr

Update BCP attachments 5 to 8 (Key Contacts)

CORS Managers telephones incomplete

BCP Custodian

10/31/2011

Key contacts information updated/ complete

2011 BCP Test Results

3. Service Offerings

Change Proposals

FM POG Europe

Lessons Learned & Action Plan

RFO RPC Americas

4. Summary

Minutes

1. Training:

a.Schedule training sessions to pending TLs

2. BCP Documents:

a. Confirm that the remaining 85% of BCP Contacts have already copied the BCP on their local C: drive

b. Grant access to I:\AROSC\ROSC_BCP folder to all BCP Contacts

c. Provide a printed BCP copy to all Managers

3. Test Communication:

a. Update Key Contacts phones and include it as an Attachment of the BCP

4. Service Offering:

a. Review “No IT” services offering with each Manager; evaluate new proposals

b. Schedule meetings with Poncho, Rosa and Manager to review the proposals

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