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What is Service Cloud?
2
Transcript
Why should I Choose Service Cloud?
- Leader Contact Centre
- Leader Social CRM
- Leader Customer Service
- Champion customer Service Management
- Number 1 Web Support
- Number 1 Case Management
How does Service Cloud work?
The cloud sees everything...
What is Service Cloud?
Service Cloud allows you to communicate, problem solve and build trust with customers via social media, email and phone (computer telephone integration)...
Implementing the Salesforce Service Cloud takes less than a day, requires no updating, no complicated software installation or renting costly office space.
..in ONE simple place!
Service Cloud can be accessed anytime anywhere via smartphone, tablet, desktop etc.
Service Cloud allows Customer Service Agents to communicate with eachother (via Chatter) and with customers instantaneously.
- 40% Service Agent productivity increase.
- 37% customer satisfaction.
- 34% customer retention.
Salesforce Service Cloud
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