BMW Group
Shane
Wilson
Zena
Hadjiyerou
Ali
Stamm
Megan
Merlino
(Bavarian Motor Works)
Marketing Mix
Place
Product
- Operates in almost 100 countries
- Approx. 4000 dealers
- Headquarters in Munich, Germany
- The showrooms of BMW are found in the most premium parts of urban cities
- Sleek, easy to use website
- luxury product
- high quality
- excellent brand pull
- for upper class
- powerful engines
- great speed
- safe & reliable
- BMW owns minnie
cooper & Rolls Royce
- 15 different models
- 3 segments-
- vehicles, motorcycles, +
financing
Mission Statement & Strategy Number ONE
Marketing Metrics
Mission and
Strategy Number ONE
- BMW has a mission statement, but their strategy is how the company strives to achieve its goals
- This strategy is called Strategy Number ONE and it and the mission were both brought about in 2007
Price
4 P's
Promotion
Strategy Number ONE
Mission
"The BMW Group is the world’s leading provider of premium products and premium services for individual mobility."
-BMW's mission statement
until the Year 2020
Used to align the BMW Group with two targets: to be profitable and to enhance long-term value in times of change.
The strategy contains four pillars:
- Growth
- Shaping the Future
- Profitability
- Access to Technologies and Customers
Financial Information
Market Share
- Value based pricing
- Premium priced car
- Not aimed at everybody
- High price creates the "want" feeling
- High cost of marketing to maintain brand image
- Prices vary great deal from around $28,000-$150,000
- Factors affecting pricing
- engine size, motor sport version, etc.
- 2012 BMW ranked worlds most reputable company by forbes.com
- Ads- TV commercials, print advertisements, car launches,
- Discount offers for its valuable customers
- Movies- James Bond
- Ads are sleek, higher quality
- Sales promos only in an occasional manner- if used frequently may cause depreciation of premium brand value
- To the public, BMW is associated with success
- According to Forbes Magazine, in May of 2014, BMW had the largest market share in United States Market for Luxury Vehicles
Top 3:
- BMW- 23.6%
- Mercedes- 23.2%
- Lexus- 21.4%
- BMW has continued to rise over the past five year
- Net Profit has multiplied 25 times since 2009, after the recession hit
Growth Strategies
- Began production in 2013
- Product unveiled July 29th
- Retail customer production began September 18th
- 2% of BMW passenger car sales in the American and climbed to 5.4% in September 2014
- Released in Germany in June 2014
- Deliveries to retail customers in the U.S. began in August 2014
- US$135,925
- 397 units through November 2014
- The i8 is sold out in the U.S. through 2015
- BMW's i3 sales are 70% higher than Tesla's sales
- Tesla sold 600 cars in the U.S. in August compared to BMW i3 sales of 1,025.
SWOT
STP
SWOT
Four Theories of Excellence
STP
Strengths
Four Theories
of Excellence
Threats
- Brand Reputation
- Quality Products
- Environmentally friendly
- Strong social responsibility
- Increasing competition
- Raw material price
- Foreign exchange rates
- Segmentation
- Targeting
- Positioning
- Customer Excellence
- Operational Excellence
- Product Excellence
- Locational Excellence
Weaknesses
Opportunities
Segmentation
Positioning
- High price
- Limited brand portfolio
- High cost structure
"Freude am Fahren - sheer driving pleasure"
- High fuel prices
- Going "green"
- Expansion of portfolio
Locational Excellence
Brand Essence
- WHY: 'unpretentious exclusivity'
- WHAT: equality, continuity, and singularity
Brand Identity
- The experience of driving BMW
Demographic
- Age: 30-50 years old
- Gender: Male & Female
- Stage of Life Cycle: Families with 2-3 children
Behavioral
- High loyalty rates
- New Potential Buyers
Psychographic
- Social Class: Upper Middle Class
- Lifestyle: Succeeder
Benefits
- BMW has many dealerships in the US to obtain their products:
- 339 BMW passenger car and Sports Activity Vehicle centers
- 139 motorcycle retailers
- 120 MINI passenger car dealers
- 35 Rolls-Royce Motor Car dealers
- Easy to access/operate website
- Social media presence (19 different verified Twitter accounts alone)
Targeting
Product Excellence
- Differentiated targeting strategy
"the market is shifting"
- Luxury brand that people trust, and pay more for because of this
- BMW models have been ranked in the top 10 vehicles in the world by the World Car of Year Awards in 9 of the last 10 years
- In many years, multiple models were recognized
- In 2014, they were awarded the Word Green Car for their i3 model
Customer Excellence
- BMW is second amongst luxury car manufacturers in customer loyalty at 31%
- Excellent Customer Service is something that BMW seems to be lacking
- Only 22 out of 350 comments made online were positive (6.29%)
Operational Excellence
- BMW works with 12,000 suppliers in over 70 countries
- Work to train their suppliers using standards they want to live by now and in the future
- Must meet social/ environmental standards
- Focused on sustainability despite cost