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1. Total quality management definition
2. Quality Vs quality: Quality in capital letters means a luxury quality, instead of quality taht means high quality.
3. Control
4. Integration: This system should assign responsibility for their efforts in pursuit of quality to all sector of the company
5. Quality increase earnings: CCT programs improve the use of resources and levels of satisfaction.
6. Quality is expected, it is not desired
7. Human beings affect quality
8. Total quality management aplyes to every product and service
9. Quality convers all the product cicle life
10. Process control: There are 4: control of new designs, material control, product control and special process.
11. Total quality management system can be defined as: Orderly structure of operational work in technical and administrative integrated procedures.
12. Benefits
13. Quality cost: Its a way to evaluate and optimize control activities of total quality.
14. Quality control organization: Quality is a work for everyone.
15. Easy make quality, not autorities of quality: Control quality organization mediates not supervise.
16. Permanent commitment
17. Statistic use of tools
18. Automation is not a remedy: Companies have to make sure of use activities guide by human resources.
19. Quality control sources: The product maker have to be capable of controling the quality of his product.
Armand V. Feigenbaum born in April 6, 1922 in New York, He died November 13th, 2014.he created.
The concept Total Quality Management. Feigenbaum received a bachelor's degree from Union College, his master's degree from the MIT Sloan School of Management, and his Ph.D. in Economics from MIT.
In 1958 he become manager of manufacturing operations and quality control of the company General Electric. Feigenbaum went on to write his most important work: Total Quality Control.
He said that quality its not only responsability of the production department, but requieres the implication of all the organization to achive quality and includes quality activities for the consumers. He put the total quality management to excelence, rather tan the defects. Feigenbaum stated that the term quality doesn’t mean better but it consists in offer a better service and Price for the costumers.
This principles have to be in control system of total quality.
1. Quality is a process that affects the company.
2. Quality is what the client says.
3. Quality and cost are an adittion, not a diference.
4. Quality requires indivudal people as much as entusiast teams.
5. Quality is a way of management.
6. Quality and inovation are codependents
7. Quality its an ethic.
8. Quality requires improvement.
9. Quaity improvement is the most effective way for productivity.
10. Quality is implemented with a total system conected with the clients and supliers.