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PENTA
Mobile Field Service
Mobile Field Service
Benefits
Mobile Field Service
Benefits
- Field techs have information readily available
- List of assignments
- Customer details
- Service history
- Customer equipment details & history
- Parts lists
- Task lists
- Access to documents
- Etc.
- Up to the minute status information provided to call takers and dispatchers
- Expedite response time for customer service requests
- Fully disconnected environment option
- Reduced billing cycles
- Improved customer satisfaction
- Minimize time spent and maximize the quality of work at the customer location
Mobile Field Service
Features
- Summary presentation to the customer
- What was done, results, terms and conditions
- Collection of customer sign off
- Submission of ticket information to PENTA ERP
- Optional email of summary of work performed with ticket information to the customer
- Ability to work in connected or disconnected mode
Benefits
Mobile Field Service
Features
- Electronic replacement of paper work ticket helps monitor:
- Labor hours spent
- Labor hours for additional techs
- Parts or materials used
- Refrigerant tracking
- Miscellaneous field purchases
- Tool charges
- Customer equipment condition assessments
- Field notes and photos
- Description of work performed
- Recommended repairs
Mobile Field Service
Features
- Update customer equipment from the field
- Identify equipment via barcode scanning
- Location and customer equipment service history
- Equipment inspection history
- Assignment task lists and completion tracking
- Customer inspection questions and answers
- List of materials and parts needed
- Personal work history review
Mobile Field Service
Benefits
- Increased productivity
- Intuitive interface
- Improved worker satisfaction
- Enhanced technologies and user experience
- GPS mapping
- Voice recognition
- Barcoding
- Touch gestures
- Photo and document storage
Mobile Field Service
Benefits
Mobile Field Service
- Product flexibility
- Build flexible inspection forms, task check lists, commissioning lists, triage steps, and etc.
- Application integration
- PENTA ERP
- PENTA ECM
Features
- My Work List
- Technician assignments
- Status tracking
- Self-scheduling
- Customer location details and notes
- GPS mapping with turn by turn directions
- Detailed customer equipment information
- Notes
- Warranty information
- Associated documents (photos, spec sheets, & etc.)
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