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FACILITY MANAGEMENT CCHBC, BSO, BSS

Next steps

FM Services Requirements

Cleaning Services:

Strategy

  • Cleaning as per approved schedule
  • Product arrangement in coolers
  • Meeting rooms preparing for events
  • Check list for services

Reception Desk

Facility Manager:

  • Reception desk management
  • Office supplies deliveries
  • Building maintenance
  • Cleaning services control
  • Meeting rooms management
  • Mail correspondence
  • Phone call management
  • External travel management
  • Meeting assistance
  • Beverage ordering
  • Internal communication
  • Contract and invoice administration
  • FM service requirements to be reviewed
  • Identifying potential suppliers
  • Tender and negotiations
  • Getting the benefits from joining the volumes of CCHBC, BSO, BSS
  • Unified SLA and contract

Results

  • Selected suppliers:

-CCHBC and BSO- Adora Business center

-BSS- Alfa Omega Facility

  • SLA as per requirements
  • Supplier evaluation form introduced
  • Saving vs. last year:

- CCHBC- 9000 lv, 9%

- BSS- 36 000lv, 37%

  • Payment terms - 30 days
  • Contract as per template

Tender

Current Status

Market research

Tender Main Steps:

  • Companies invited:
  • Research of FM association members
  • Pre - screening evaluation based on:

- references

- balance sheet for last two years

- numbers of employees

  • Three rounds for offers collection
  • Suppliers presentation
  • Negotiation
  • Offers evaluation with internal clients
  • Supplier selection
  • Contract
  • Each company selects suppliers independently
  • Different suppliers, terms and prices for each company
  • High cost as per PCO analysis
  • Service quality is not sustainable
  • Lack of control by the FMr
  • No SLA agreement

Goal

Scope

  • Facility management services

- Cleaning

- Reception desk

- Maintenance

  • Stakeholders - CCHBC, BSO, BSS
  • Contract - 1 year
  • Standartised requirements
  • SLA

Project Objective

Improve current Facility management services through:

  • Current status analysis
  • Economy of scales
  • Unified standards
  • SLA improvement
  • Join tender

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