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FACILITY MANAGEMENT CCHBC, BSO, BSS
Next steps
FM Services Requirements
Cleaning Services:
Strategy
- Cleaning as per approved schedule
- Product arrangement in coolers
- Meeting rooms preparing for events
- Check list for services
Reception Desk
Facility Manager:
- Reception desk management
- Office supplies deliveries
- Building maintenance
- Cleaning services control
- Meeting rooms management
- Mail correspondence
- Phone call management
- External travel management
- Meeting assistance
- Beverage ordering
- Internal communication
- Contract and invoice administration
- FM service requirements to be reviewed
- Identifying potential suppliers
- Tender and negotiations
- Getting the benefits from joining the volumes of CCHBC, BSO, BSS
- Unified SLA and contract
Results
-CCHBC and BSO- Adora Business center
-BSS- Alfa Omega Facility
- SLA as per requirements
- Supplier evaluation form introduced
- Saving vs. last year:
- CCHBC- 9000 lv, 9%
- BSS- 36 000lv, 37%
- Payment terms - 30 days
- Contract as per template
Tender
Current Status
Market research
Tender Main Steps:
- Research of FM association members
- Pre - screening evaluation based on:
- references
- balance sheet for last two years
- numbers of employees
- Three rounds for offers collection
- Suppliers presentation
- Negotiation
- Offers evaluation with internal clients
- Supplier selection
- Contract
- Each company selects suppliers independently
- Different suppliers, terms and prices for each company
- High cost as per PCO analysis
- Service quality is not sustainable
- Lack of control by the FMr
- No SLA agreement
Goal
Scope
- Facility management services
- Cleaning
- Reception desk
- Maintenance
- Stakeholders - CCHBC, BSO, BSS
- Contract - 1 year
- Standartised requirements
- SLA
Project Objective
Improve current Facility management services through:
- Current status analysis
- Economy of scales
- Unified standards
- SLA improvement
- Join tender
design by Dóri Sirály for Prezi