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  • Provides guidelines for both consumers and creditors

  • Guidlines present procedures to manage disputes regarding billing statements.

  • Resolves mistakes on credit billing

  • corrects several types of errors
  • unauthorized charges
  • failure to properly reflect payments.

American Express Co. v. Koerner

  • Whenever a creditor sends an obligor a statement of the obligor's account and the obligor states that theres a billing error, the obligor may send the creditor a written notice.
  • the creditor must make receipt of it
  • investigate the matter
  • Then either correct the account or send a written explanation
  • Also known as the Truth in Lending ACt

Questions?

Thank you for your attention!

What is it?

  • A federal law designed to protect consumers from unfair credit billing practices.

  • Provides guidelines for both consumers and creditors

  • Guidlines present procedures to manage disputes regarding billing statements.

http://www.npr.org/templates/story/story.php?storyId=104063764

What does that mean?

Fair Credit

Billing Act

  • Basically, the act resolves mistakes on credit billing

Court Case

Guidelines

Errors

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