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Emotions In Conflict - Chapter 6
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Transcript
Emotions In Conflict - Chapter 6
Suggestions
- Restore sense of justice
- Direct anger at right person
- Reflect and calm down before acting
- Use "I" statements
- Be courageous
Anger
Questions?
- Feeling of displeasure associated with rage
- Motivator that creates sense of empowerment
- Based on reflective judgement of wrongdoing
Principles of Emotion in Conflict
Adaptability
Fear and Anxiety
- Leads to avoidance or freezing
- Creates sense of vulnerability
- Anger-fear sequence
- Motivation depends on emotions
- Different emotions serve different functions
- Personal situations trigger organized patterns of emotions
- Emotion-behavior patterns develop early in life
- Personalities built on emotional patterns
Three Components of Emotion
- Felt physiological experience
- Thinking and interpretation based on appraisal of what is happening
- Emotional expression involving verbal and nonverbal cues
- Conflict depends on enough emotional arousal to "get the job done"
- Emotional events trigger responses
- Intensity of emotion varies through conflict process
- Experience emotion as good or bad
- Become emotional when something is at stake
- Relationships defined by emotion expressed
Model of Emotions
Hurt
Core Concerns Framework
Introduction to Emotion
- Intense emotion caused by being psychologically injured
- Difficult to experience without blame
- "Attachment Injuries" require repair to heal
Activation
- Appreciation
- Autonomy
- Affiliation
- Status
- Role
Functions
of Emotions
- Emotions are states of feeling
- Constructive conflict resolution depends on ability to work with and transform emotions
- Feelings are fact
- Intrapersonal and interpersonal phenomena
Sadness and Depression
Unpleasant
Pleasant
Happiness, Serenity, Contentment
- Slows a person down
- Leads to dejection and withdrawal
- Gender differences occur in expression of sadness
- Positive attitude communicated to others
- Positive emotions lead to sympathy and empathy
- Serenity creates feeling of balance
Love, Joy, Laughter
Shame, Guilt, Regret
- Encourages ideal of "tend and befriend"
- Creative thinking
- Cooperative outcomes
- Shame acts as force for social cohesion
- Guilt comes from a perception of injuring others
- Regret can push towards action or resolution
Deactivation
Tips for Managing Emotion in Conflict
Warrior of the Heart
*Page 196-197 Examples of "Feeling Words"
- When in danger, do not lose heart
- Start with awareness to evoke clarity and fluidity
- Compassion
- Courage
- Use X-Y-Z Formula for clarity
- Actively listen for emotional communication
- Protect yourself from verbal abuse
- Fractionation
- Positive language
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