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ﻪﻗﺮﺘﺨﺗ ﺲﻤﺸﻟﺍ ﺔﻌﺷﺍ ﻥﻷ ﻦﺨﺴﻴﻟ ﺮﺒﻛﺍ ﺓﺭﺍﺮﺣ ﺔﺟﺭﺩ ﻰﻟﺇ ﺝﺎﺘﺤﻳ ﻪﻠﺋﺎﺴﻟﺍ ﻪﺘﻌﻴﺒﻄﺑ ﺀﺎﻤﻟﺍ -ﺃ

ﺔﻌﺷﺍ ﻊﻨﻤﺗ ﺔﺒﻠﺻ ﺭﻮﺨﺻ ﻦﻣ ﺲﺑﺎﻴﻟﺍ ﻥﻮﻜﺘﻳ ﺎﻤﻨﻴﺑ , ﺎﻬﺗﺭﺍﺮﺣ ﻉﺯﻮﺘﺗ ﻚﻟﺬﺑﻭ ﺓﺮﻴﺒﻛ ﺕﺎﻓﺎﺴﻤﻟ

. ﺔﻋﺮﺴﺑ ﻦﺨﺴﺗ ﻚﻟﺬﻟ ﺎﻬﻟ ﺔﺿﺮﻌﻤﻟﺍ ﺔﻘﻄﻨﻤﻟﺍ ﻰﻠﻋ ﺰﻛﺮﺘﺗ ﻚﻟﺬﺑﻭ ﻪﺗﺎﻘﺒﻃ ﻕﺍﺮﺘﺧﺍ ﻦﻣ ﺲﻤﺸﻟﺍ

ﻰﻟﺇ ﺀﺎﻤﻟﺍ ﻞﻳﻮﺤﺗ ﻲﻓ ﺲﻤﺸﻟﺍ ﺔﻌﺷﺍ ﻦﻣ ﺮﻴﺒﻛ ﺀﺰﺟ ﻊﻴﻀﻳ -ﺏ

. ﻪﻴﻟﺇ ﺔﻠﺻﺍﻮﻟﺍ ﺲﻤﺸﻟﺍ ﺔﻌﺷﺍ ﻞﻛ ﻦﻣ ﺲﺑﺎﻴﻟﺍ ﺪﻴﻔﺘﺴﻳ ﺎﻤﻨﻴﺑ ﺭﺎﺨﺑ

ﺡﺎﻳﺮﻟﺍﻭ ﺔﻴﻄﻴﺤﻤﻟﺍ ﺕﺍﺭﺎﻴﺘﻟﺍﻭ ﺝﺍﻮﻣﻻﺍ ﺐﺒﺴﺑ ﺔﻛﺮﺤﻟﺍ ﻢﺋﺍﺩ ﺀﺎﻤﻟﺍ -ﺝ

ﺲﺑﺎﻴﻟﺍ ﺎﻤﻨﻴﺑ ﺔﻠﻳﻮﻃ ﺓﺮﺘﻔﻟ ﺲﻤﺸﻟﺍ ﺔﻌﺷﻷ ﺔﺿﺮﻌﻤﻟﺍ ﺔﻘﻄﻨﻤﻟﺍ ﻰﻘﺒﺗ ﻻ ﻚﻟﺬﻟﻭ

. ﻪﺗﺭﺍﺮﺣ ﺔﺟﺭﺩ ﻊﻓﺭﻭ ﺎﻬﺘﻌﺷﺄﺑ ﻪﻴﻠﻋ ﻂﻠﺴﺘﻟﺍ ﻦﻣ ﺲﻤﺸﻟﺍ ﻦﻜﻤﺘﺘﻓ ﺖﺑﺎﺛ

ﺎﻬﻨﻣ ﺪﻴﻔﺘﺴﻳ ﻼﻓ ﺲﻤﺸﻟﺍ ﺔﻌﺷﺍ ﻦﻣ ﺍﺮﻴﺒﻛ ﺍﺀﺰﺟ ﺲﻜﻌﻳ ﻊﻣﻻ ﻢﺴﺟ ﺀﺎﻤﻟﺍ -ﺩ

. ﺲﻤﺸﻟﺍ ﺔﻌﺷﺍ ﺺﺘﻤﻳ ﻢﺘﻌﻣ ﻢﺴﺟ ﺲﺑﺎﻴﻟﺍ ﺎﻤﻨﻴﺑ ﻪﺗﺭﺍﺮﺣ ﺔﺟﺭﺩ ﻊﻓﺭ ﻲﻓ

ﻝﻮﺻﻭ ﻥﻭﺩ ﻝﻮﺤﺘﺗ ﺀﺎﻤﻟﺍ ﺭﺎﺨﺑ ﻦﻣ ﺔﻘﺒﻃ ﺀﺎﻤﻟﺍ ﻕﻮﻓ ﺪﺟﻮﺗ -ﻩ

ﺎﺒﻟﺎﻏ ﻑﺎﺟ ﺲﺑﺎﻴﻟﺍ ﻕﻮﻓ ﺀﺍﻮﻬﻟﺍ ﺎﻤﻨﻴﺑ ﺀﺎﻤﻟﺍ ﻰﻟﺇ ﺲﻤﺸﻟﺍ ﺔﻌﺷﺍ ﻢﻈﻌﻣ

. ﻪﺗﺭﺍﺮﺣ ﺔﺟﺭﺩ ﻊﻓﺭ ﻦﻣ ﻦﻜﻤﺘﺗﻭ ﺔﻋﺮﺴﺑ ﺲﻤﺸﻟﺍ ﺔﻌﺷﺍ ﻪﻗﺮﺘﺨﺘﻓ

: ﺥﺎﻨﻤﻟﺍ ﻲﻓ ﺓﺮﺛﺆﻤﻟﺍ ﻞﻣﺍﻮﻌﻟﺍ

ﻦﻴﺑ ﻕﺮﻔﻟﺎﻣ

ﺥﺎﻨﻤﻟﺍﻭ ﺲﻘﻄﻟﺍ

: ﺲﻘﻄﻟﺍ

: ﺥﺎﻨﻤﻟﺍ

ﻥﺎﻜﻣ ﻲﻓ ﻱﻮﺠﻟﺍ ﻑﻼﻐﻟﺍ ﻝﺍﻮﺣﺍ

ﺎﻬﻠﻣﺍﻮﻋ ﻦﻣﻭ ﻦﻳﺩﺪﺤﻣ ﻥﺎﻣﺯﻭ

.. ﻞﻄﻬﻟﺍﻭ ﺓﺭﺍﺮﺤﻟﺍ ﺔﺟﺭﺩ

ﺔﻘﻄﻨﻣ ﻲﻓ ﺲﻘﻄﻟﺍ ﻑﻭﺮﻇ ﻂﺳﻮﺘﻣ

ﺽﺮﻌﻟﺍ ﺓﺮﺋﺍﺩ ﺎﻬﻠﻣﺍﻮﻋ ﻦﻣﻭ ﺎﻣ

. ﻂﻴﺤﻤﻟﺍ ﺕﺍﺭﺎﻴﺗﻭ ﻉﺎﻔﺗﺭﻻﺍﻭ

ﺥﺎﻨﻤﻟﺍ ﺪﻳﺪﺤﺘﻟ ﺎﻌﻣ ﻙﺮﺘﺸﺗ ﺓﺪﻳﺪﻋ ﻞﻣﺍﻮﻋ ﻙﺎﻨﻫ

..ﺎﻬﻤﻫﺃ ﻦﻣﻭ ﺽﺭﻻﺍ ﺢﻄﺳ ﻰﻠﻋ ﻊﻗﻮﻣ ﻱﺃ ﻲﻓ

ﺮﺻﺎﻨﻌﻟﺍ ﻦﻣ ﺔﻋﻮﻤﺠﻣ ﻦﻣ ﺥﺎﻨﻤﻟﺍﻭ ﺲﻘﻄﻟﺍ ﻦﻣ ﻼﻛ ﻥﻮﻜﺘﻳ

ﺎﻫﺮﻴﻏﻭ ﺭﺎﻄﻣﻷﺍﻭ ﺡﺎﻳﺮﻟﺍ ﻱﻮﺠﻟﺍ ﻂﻐﻀﻟﺍﻭ ﺓﺭﺎﺤﻟﺍ ﺔﺟﺭﺩ ﺎﻬﻤﻫﺃ ﻦﻣ

ﺾﻌﺒﻟﺍ ﺎﻬﻀﻌﺑ ﻊﻣ ﺮﺻﺎﻨﻌﻟﺍ ﻩﺬﻫ ﻞﻋﺎﻔﺘﺗﻭ ﻒﺛﺎﻜﺘﻟﺍ ﺮﻫﺎﻈﻣ ﻦﻣ

ﻝﻭﺰﻧﻭ ﺀﺍﻮﻬﻟﺍ ﺔﻛﺮﺣﻭ ﻱﻮﺠﻟﺍ ﻂﻐﻀﻟﺍ ﻲﻓ ﺮﺛﺆﺗ ﺓﺭﺍﺮﺤﻟﺍ ﺔﺟﺭﺪﻓ

ﺎﻬﺗﻮﻗﻭ ﺎﻬﺘﻋﺮﺳﻭ ﺡﺎﻳﺮﻟﺍ ﻩﺎﺠﺗﺍ ﻲﻓ ﻢﻜﺤﺘﻳ ﻱﻮﺠﻟﺍ ﻂﻐﻀﻟﺍﻭ , ﺭﺎﻄﻣﻷﺍ

..ﺭﺎﻄﻣﻷﺍ ﻝﻭﺰﻧﻭ ﺓﺭﺍﺮﺤﻟﺍ ﺕﺎﺟﺭﺩ ﻰﻠﻋ ﺮﻴﺛﺄﺗ ﻦﻣ ﻚﻟﺫ ﻊﺒﺘﻳ ﺎﻣﻭ

Cooperative Education Programs

Work-study programs in which students alternate periods of full-time college instruction with full time employment are increasingly popular.

OBJECTIVES OF TRAINING PROGRAM

Needs assessment

Analysis of corporate and individual goals undertaken before designing a training program to achieve them.

Organizational Analysis

A general organizational analysis can suggest broad training needs that can then be translated into specific needs of employees or groups of employees.

ﺥﺎﻨﻤﻟﺍ ﻭ ﺲﻘﻄﻟﺍ

Job Analysis

Used technique for determining training needs and objecctive.

Performance Appraisals

Obvious source of information on training needs.

ﻪﺑﺮﻗ ﺭﺍﺪﻘﻣ ﻱﺃ , ﺽﺮﻌﻟﺍ ﺮﺋﺍﻭﺪﻟ ﺔﺒﺴﻨﻟﺎﺑ ﻥﺎﻜﻤﻟﺍ ﻊﻗﻮﻣ ﺍﺬﻬﺑ ﺪﺼﻘﻳ

ﺪﻨﻋ ﻡﺎﻋ ﻪﺟﻮﺑ ﺓﺭﺍﺮﺤﻟﺍ ﺔﺟﺭﺩ ﻊﻔﺗﺮﺗﻭ ﺀﺍﻮﺘﺳﻻﺍ ﻂﺧ ﻦﻣ ﻩﺪﻌﺑ ﻭﺍ

ﺔﻳﺩﻮﻤﻋ ﻪﺒﺷ ﻭﺃ ﺔﻳﺩﻮﻤﻋ ﻥﻮﻜﺗ ﺲﻤﺸﻟﺍ ﺔﻌﺷﺍ ﻥﻷ ؛ ﺀﺍﻮﺘﺳﻻﺍ ﻂﺧ

ﻲﻠﺼﻓ ﻦﻴﺑ ﺓﺭﺍﺮﺤﻟﺍ ﺔﺟﺭﺩ ﻑﻼﺘﺧﺍ ﻆﺣﻼﻳﻭ , ﺔﻨﺴﻟﺍ ﻝﺍﻮﻃ ﻪﻴﻠﻋ

ﻕﺮﻔﻟﺍ ﺍﺬﻫ ﺪﻳﺰﻳ ﺎﻤﻨﻴﺑ ﻡ ْ5 ﺀﺍﻮﺘﺳﻻﺍ ﻂﺧ ﺪﻨﻋ ﺀﺎﺘﺸﻟﺍﻭ ﻒﻴﺼﻟﺍ

.. ﻦﻳﺭﺍﺪﻤﻟﺍ ﺪﻨﻋ ﺎﺒﻳﺮﻘﺗ ﻡ ْ02 ﻰﻟﺇ ﻞﺼﻳ ﻰﺘﺣ ﻪﻨﻋ ﺎﻧﺪﻌﺑ ﺎﻤﻠﻛ

.. ﻥﺎﻜﻤﻟﺍ ﺽﺮﻋ ﺔﺟﺭﺩ

ﺔﻟﺎﺣ ﻦﻋ ﺔﻠﻣﺎﺷ ﺕﺎﻣﻮﻠﻌﻣ ﺮﻴﻓﻮﺘﺑ ﺔﻴﺧﺎﻨﻤﻟﺍ ﺔﻴﻋﺎﻨﺼﻟﺍ ﺭﺎﻤﻗﻻﺍ ﻢﻬﺴﺗ

ﻞﻜﺸﺑ ﻪﺗﺎﻛﺮﺤﺗﻭ ﺀﺍﻮﻬﻟﺍ ﺭﻮﺼﺗﻭ ﺔﻳﻮﺠﻟﺍ ﺮﺻﺎﻨﻌﻟﺍ ﺲﻴﻘﺗ ﺫﺍ , ﺲﻘﻄﻟﺍ

ﻲﺘﻟﺍ ﺔﻴﻣﻮﻴﻟﺍ ﺔﻳﻮﺠﻟﺍ ﺓﺮﺸﻨﻟﺍ ﻞﺜﻤﺗﻭ , ﺽﺭﻷﺍ ﻖﻃﺎﻨﻣ ﻢﻈﻌﻣ ﻲﻓ ﺮﻤﺘﺴﻣ

ﻚﻟﺫ ﻝﻼﺧ ﺲﻘﻄﻟﺍ ﻝﺍﻮﺣﻷ ﺎﺼﺨﻠﻣ ﺔﻠﻴﻟ ﻞﻛ ﺯﺎﻔﻠﺘﻟﺍ ﺕﺎﻄﺤﻣ ﺎﻬﻌﻳﺬﺗ

ﻊﻴﻄﺘﺴﻧ ﺓﺪﻳﺪﻋ ﺕﺍﻮﻨﺳ ﻝﻼﺧ ﺲﻘﻄﻟﺍ ﻙﻮﻠﺳ ﺔﺒﻗﺍﺮﻣ ﻦﻣﻭ , ﻡﻮﻴﻟﺍ

ﺓﺮﺘﻓ ﺮﺒﻋ ﺔﻋﻮﻨﺘﻤﻟﺍ ﺔﻴﺴﻘﻄﻟﺍ ﻝﺍﻮﺣﻻﺍ ﻦﻣ ﺓﺮﻴﺒﻛ ﺔﻋﻮﻤﺠﻣ ﻢﻴﻤﻌﺗ

..ﺥﺎﻨﻤﻟﺎﺑ ﻑﺮﻌﻳ ﺎﻣ ﻮﻫﻭ ﺔﻨﺳ ﻦﻴﺛﻼﺛ ﻦﻋ ﻞﻘﺗ ﻻﺃ ﻲﻐﺒﻨﻳ ﺔﻠﻳﻮﻃ ﺔﻴﻨﻣﺯ

Employee illiteracy is a costly problem for both employers and employees

Even low-tech companies lose money to illiteracy. The outback Steak-house chain found that some of their cooks were mistakenly preparing more expensive instead of less expensive steaks because they could not read the waiters orders. Outback started a training program to teach all employees a list of abbreviations, so that even workers for whom English was a new language could do their jobs without making costly mistakes. Other restaurant and fast-food chains use symbols instead of words on their computer screens.

ILLITERACY IN THE WORKPLACE

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.. ﺐﻟﺎﻄﻟﺍ ﺩﺍﺪﻋﺍ

Decline

..ﺮﺤﺒﻟﺍ ﺢﻄﺳ ﻦﻋ ﻉﺎﻔﺗﺭﻻﺍ

ﺭﺎﺤﺒﻟﺍ ﻲﻓ ﻩﺎﻴﻤﻟﺍ ﻊﻴﻤﺟ ﻥﺃ ﺎﻤﺑ

ﻯﻮﺘﺴﻣ ﻲﻓ ﺕﺎﻄﻴﺤﻤﻟﺍﻭ

ﺮﺤﺒﻟﺍ ﺢﻄﺳ ﻥﺈﻓ ﺪﺣﺍﻭ ﻲﻘﻓﺍ

ﺕﺎﻌﻔﺗﺮﻤﻟﺍ ﺱﺎﻴﻘﻟ ﺎﺳﺎﺳﺍ ﺪﻌﻳ

ﺓﺭﺍﺮﺤﻟﺍ ﺔﺟﺭﺩ ﻞﻘﺗﻭ .

ﻦﻋ ﺎﻨﻌﻔﺗﺭﺍ ﺎﻤﻠﻛ ﺔﻳﻭﺆﻣ ﺔﺟﺭﺩ

..ﺮﺘﻣ 051 ﻮﺤﻨﺑ ﺮﺤﺒﻟﺍ ﺢﻄﺳ

.. ﺮﻇﺎﻧ ﺪﻴﻌﺳ ﺪﻤﺤﻣ

ﻞﻄﺗ ﻲﺘﻟﺍ ﺕﺎﻬﺠﻟﺍ ﺖﺤﺒﺻﺍ ﺔﻘﺑﺎﺴﻟﺍ ﻞﻣﺍﻮﻌﻟﺍ ﺐﺒﺴﺑﻭ

ﺔﻴﻠﺧﺍﺪﻟﺍ ﺕﺎﻬﺠﻟﺍ ﻦﻣ ﺍﺭﺎﻬﻧ ﻒﻄﻟﺍ ﻭ ﻼﻴﻟ ﺊﻓﺩﺍ ﺭﺎﺤﺒﻟﺍ ﻰﻠﻋ

. ﺍﺭﺎﻬﻧ ﻊﻔﺗﺮﺗﻭ ﻼﻴﻟ ﺩﺮﺒﺘﻓ ﺓﺭﺍﺮﺤﻟﺍ ﺔﺟﺭﺩ ﺎﻬﻴﻓ ﻑﺮﻄﺘﺗ ﻲﺘﻟﺍ

.. ﺔﻴﺋﺎﻤﻟﺍ ﺕﺎﺤﻄﺴﻤﻟﺍ ﻦﻣ ﺪﻌﺒﻟﺍ ﻭﺃ ﺏﺮﻘﻟﺍ

ﺀﺎﺘﺸﻟﺍ ﻲﻓ ﻪﻜﻠﻤﻤﻟﺍ ﻰﻠﻋ ﺐﻬﺗ ﻲﺘﻟﺍ ﻪﻴﻟﺎﻤﺸﻟﺍ ﺡﺎﻳﺮﻟﺎﻓ ﺍﺬﻬﻟﻭ

ﻪﻴﺑﻮﻨﺠﻟﺍ ﺡﺎﻳﺮﻟﺍﻭ , ﺓﺩﺭﺎﺑ ﻖﻃﺎﻨﻣ ﻦﻣ ﺔﻣﺩﺎﻗ ﺎﻬﻧﻮﻜﻟ ﺓﺩﺭﺎﺑ ﻥﻮﻜﺗ

. ﺔﺌﻓﺍﺩ ﻖﻃﺎﻨﻣ ﻦﻣ ﻪﻣﺩﺎﻗ ﺎﻬﻧﻮﻜﻟ ﻩﺭﺎﺣ ﻭﺍ ﺔﺌﻓﺍﺩ ﻥﻮﻜﺗ

ﻖﻃﺎﻨﻤﻟﺍ ﻲﻓ ﻪﻴﺧﺎﻨﻤﻟﺍ ﺺﺋﺎﺼﺨﻟﺍ ﻰﻠﻋ ﺔﻴﻄﻴﺤﻤﻟﺍ ﺕﺍﺭﺎﻴﺘﻟﺍﻭ ﺡﺎﻳﺮﻟﺍ ﺮﺛﺆﻧ

ﺐﻬﺗ ﻲﺘﻟﺍ ﺡﺎﻳﺮﻟﺎﻓ , ﺎﻬﻨﻣ ﺐﻬﺗ ﻲﺘﻟﺍ ﻖﻃﺎﻨﻤﻟﺍ ﺺﺋﺎﺼﺧ ﺎﻬﻟ ﻞﻘﻨﺘﻓ , ﺎﻬﺑ ﺮﻤﺗ ﻲﺘﻟﺍ

. ﺎﻬﻴﻠﻋ ﺐﻬﺗ ﻲﺘﻟﺍ ﻖﻃﺎﻨﻤﻟﺍ ﺓﺭﺍﺮﺣ ﺕﺎﺟﺭﺩ ﻊﻓﺭ ﻲﻓ ﻢﻬﺴﺗ ﻩﺭﺎﺣ ﻖﻃﺎﻨﻣ ﻦﻣ

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.. ﻪﻴﻄﻴﺤﻤﻟﺍ ﺕﺍﺭﺎﻴﺘﻟﺍﻭ ﺡﺎﻳﺮﻟﺍ ﻉﻮﻧ

ﺪﻋﺎﺴﺗﻭ . ﻩﺮﻓﻮﺗ ﻱﺬﻟﺍ ﻞﻈﻟﺍ ﺀﺍﺮﺟ ﻪﻴﺴﻤﺸﻟﺍ ﻪﻌﺷﻻﺍ ﺭﺎﺛﺍ ﻦﻣ ﺽﺭﻻﺍ ﺢﻄﺳ ﺔﻳﺎﻤﺣ ﻲﻓ ﺕﺎﺗﺎﺒﻨﻟﺍ ﻢﻬﺴﺗ

ﺢﺘﻨﻟﺍ ﺮﺛﺍ ﻰﻟﺇ ﺔﻓﺎﺿﺍ , ﺔﻠﺣﺎﻘﻟﺍ ﺀﺍﺩﺮﺠﻟﺍ ﺔﺑﺮﺘﻟﺍ ﺲﻜﻋ ﺓﺭﺍﺮﺤﻟﺍ ﺔﺟﺭﺩ ﻒﻴﻄﻠﺗ ﻰﻠﻋ ﺎﻬﺗﺎﺒﻨﺑ ﺔﻴﻨﻐﻟﺍ ﻪﺑﺮﺘﻟﺍ

ﻲﺘﻟﺍ ﺭﻮﺨﺼﻟﺍ ﻉﻮﻨﺑ ﺓﺭﺍﺮﺤﻟﺍ ﺔﺟﺭﺩ ﺮﺛﺎﺘﺗ ﺎﻤﻛ , ﺎﻬﻘﻃﺎﻨﻤﺑ ﺓﺭﺎﻤﻟﺍ ﺡﺎﻳﺮﻟﺍ ﺓﺭﺍﺮﺣ ﻒﻴﻄﻠﺗ ﻰﻟﺇ ﺕﺎﺗﺎﺒﻨﻟﺍ ﻦﻣ

. ﺎﻬﻋﻮﻧ ﻑﻼﺘﺧﻻ ﺎﻌﺒﺗ ﺎﻬﻧﺍﺪﻘﻓﻭ ﺓﺭﺍﺮﺤﻟﺍ ﺔﺟﺭﺩ ﺏﺎﺴﺘﻛﺍ ﻲﻓ ﺕﻭﺎﻔﺘﺗ ﺭﻮﺨﺼﻟﺍ ﻥﻻ ﺔﻴﺑﺮﺘﻟﺍ ﺎﻬﻨﻣ ﻥﻮﻜﺘﺗ

.. ﻲﺗﺎﺒﻨﻟﺍ ﺀﺎﻄﻐﻟﺍ