FORD CSR

INGENIERIA Y MANTENIMIENTO

10 Improvement

10.2 Nonconformity and corrective action

10.2.1 and 10.2.2

The organization shall have processes and systems in place to prevent shipment

of non-conforming product to any Ford Motor Company facility.

The organization should analyze any non-conforming product or process output

using the 8D methodology to ensure root cause correction and problem

prevention.

9.3 Management review

9.3.1.1 Management review — supplemental

The organization management shall hold monthly QOS (Quality Operating

System) performance meetings as specified in the Q1 Manufacturing Site

Assessment available on https://web.qpr.ford.com/sta/Q1.html. The results of

these QOS performance reviews shall be integral to the senior management

reviews.

Customer Concerns

Organizations shall respond to Quality Rejects (QRs) by:

Note: The clock starts once Ford has sent the notification to the organization

• Responding in 24 hours

• Implementing containment in the Ford plant. The organization and/or third

party must follow local procedures and site rules while carrying out

containment.

• Providing certified stock

10.2.5 Warranty management systems

Organizations shall comply with the requirements in the Ford Production

Purchasing Global Terms & Conditions (PPGT&Cs), Applicable Web Guides, Q1 Requirements and the Manufacturing Site Assessment https://web.qpr.ford.com/sta/Q1.html.

9 Performance evaluation

9.3.2 Management review inputs

Management review input must also include the Q1 Manufacturing Site

Assessment results

9.1 Monitoring, measurement, analysis and evaluation Table A

9.1.1.2 Identification of statistical tools

• 9.1.2.1 Customer satisfaction — supplemental
• Certification Body Notification
• The organization shall notify its Certification Body of record in writing within five
• (5) working days if Ford Motor Company places the site on Q1 Revocation.

The organization shall use the latest edition of the following references as

appropriate:

See IATF 16949 for applicable references

Process Capability

The capability index for reporting launch process capability and ongoing

production process capability is Ppk (Performance Index)

See Ford’s PPAP customer specifics for the launch process capability

requirements. https://web.qpr.ford.com/sta/Ford_Specifics_for_PPAP.pdf

See table A below for ongoing process capability requirements.

The organization shall maintain ongoing process capability at Ppk > 1.33.

The requirement for maintenance of ongoing process capability is to be included

in the production Control Plan and the capability results recorded in the

APQP/PPAP Evidence Workbook.

The results of monitoring process capability are to be available to Ford upon

request.

9.2.2.3 Manufacturing process audit

Ford Manufacturing Process Assessment Requirements

The organization is responsible to ensure that all tiers of suppliers are assessed to the applicable Ford manufacturing process standards.

Note: Self-assessment by the sub-tier suppliers, including implementation of corrective action plans as required, meets this requirement.

Refer to https://web.qpr.ford.com/sta/Ford_GTS.html on Ford Supplier Portal for all these standards except AIAG CQI-xx, which are available through AIAG.

Ford Supplier Manufacturing Health Chart Requirements

The organization shall assess compliance to Critical to Quality process requirements in accordance with APQP

9.1.2 Customer satisfaction

The organization shall monitor performance and customer satisfaction metrics

(as defined by Q1) and updates to Ford requirements on Ford Supplier Portal

(FSP) https://fsp.covisint.com.

At least twice per year, the organization shall communicate customer satisfaction

metrics to all employees who affect the quality of Ford Motor Company parts.

AIAG CQI-9 "Special Process:

Heat Treat System Assessment"

Sistemas de Calidad

8.5.2 Annual MMOG/LE assessment completed and reported 1 May to 31 July each

8.6.2 The organization shall perform annually a layout inspection (to all dimensional

requirements) on at least 5 parts.

FORD Customer Specific Requirements

Incoming & Operation

8.6.6 Acceptance criteria

For guidance on product monitoring and reaction plan techniques for product

conformance to specification, see the references AIAG SPC and APQP.

Sub-tier supplier Management Process

Organizations are encouraged to apply the principles outlined in “CQI-19 AIAG

Sub-tier Supplier Management Process Guideline” to all their sub-tier suppliers.

• 8.5.1.2 Standardised work — operator instructions and visual standards
• Operators shall use the most current work instructions.

8.4.2.4 Supplier monitoring

In support of Ford's expectation of 100% on-time delivery, the organization shall

also require 100% on-time delivery from sub-tier suppliers.

STATUTORY AND REGULATORY REQ.

8.4.1.2 Supplier selection process

The Organization’s supplier selection process should include evaluation of the

supplier’s supply chain management system.

8.4.2.2 Statutory and regulatory requirements

Applicable regulations shall include international requirements for export vehicles

as specified by Ford Motor Company, e.g. plastic part marking (E-4 drafting

standard –WSS-M99P9999-A1

8.4.2.3 Supplier quality management system development

The organization may meet this requirement by successful assessments of the

MAQMS Sub-tier suppliers per the authorization

Control de Documentos

8.3.1.1 Design and development of products and services — supplemental The organization should consider Incoming inspection when developing control strategies to prevent the use of non-conforming incoming material.

8.3.2.1 Design and development planning — supplemental

FMEA and Control Plan Development

FMEAs and Controls Plans shall ensure that the manufacturing process complies

with Critical to Quality process requirements as specified in the Supplier

Manufacturing Health Charts located at

Approvals required for Inverted Delta parts

Process FMEA(s) and Control plan(s) for inverted delta component(s) require

Ford Engineering & STA approval in writing.

The organization shall

document special characteristics on the Special Characteristics Communication

and Agreement Form – SCCAF (FAF03-111-2)

Inspection and Measurement Records

records of process control data, product inspection

data and records of appropriate reaction actions to readings outside the specification in a recoverable format for a minimum of 2 years,

Audits

internal quality system audits and management review for three years.

APQP

the final External Supplier APQP/PPAP

Readiness Assessment (Schedule A) for the life of the part (production and

service) plus one year as part of the PPAP record.

Training

#8 OPERATION

3 years from the date of the training.

8.2.3.1.2 The organization is to contact Ford Engineering to obtain concurrence for the use of Ford Motor Company special characteristics symbols defined in the table below.

Job set up

retain records of job set-up verifications for 1 year.

Maintenance

shall retain records of maintenance for 1 year.

measurement equipment calibration for

one calendar year or superseded, whichever is longer

7.2.1 Competence

Ford training opportunities are available through Ford Supplier Learning Institute

7.1.5.3.2 External laboratory

The organization shall approve commercial/independent laboratory facilities prior

to use. The acceptance criteria should be based on the latest ISO/IEC 17025

(available through ISO http://www.iso.org/ ), or national equivalent, and shall be

documented.

Accreditation to ISO/IEC 17025 or national equivalent is not required.:

Dimas Ramos

Engineering Specifications

7.5.2 Creating and updating

Ford

Ford requires all manufacturing sites to report all materials per WSS-M99P9999-A1, as noted in PPAP, Ford Specific Instructions.

These requirements are detailed on Ford Supplier Portal https://fsp.covisint.com

(Important Documents – RSMS Communication Package).

Note 1: Where the organization uses Ford documents / instructions or other

documents of external origin, the organization ensures that the appropriate

revision level is used – this is either the most current version available from FSP

Jose Medina

6.1.2.3 The Organization shall have a documented Supply Risk Management Operating

System in place –

The Organization shall ensure that its Quality Operating System Supply Risk

Management process includes:

• The application of the requirements for Risk analysis, preventive actions and

contingency planning described in section 6.1.2.1 through 6.1.2.3 of IATF

16949:2016 through the Organization’s supply chain.

• Documentation of the Organization’s supply chain (supplier name, location,

parts) for all Ford-specified parts and associated raw materials

#7 Support

7.1.3.1 Plant, facility, and equipment planning

The Capacity Analysis Report is available through

https://web.qpr.ford.com/sta/Capacity_Analysis_Report.xlsx

MSA

• 7.1.5.1.1 Measurement system analysis

Gauging requirements

All gauges used for checking Ford components/parts per the control plan shall

have a gauge R&R performed in accordance with the appropriate methods

described by the latest AIAG Measurement Systems Analysis Manual (MSA) to

determine measurement system variability. The Gauge R&R is to be completed

using Ford parts.

6.1.2.3 Contingency plans:

The Organization shall notify the Ford receiving plant, the buyer and the STA

engineer within 24 hours of organization production interruption. The

organization shall communicate the nature of the problem to Ford and take

immediate actions to assure supply of product to Ford.

Note: Production interruption is defined as an inability to meet the Ford specified

production capacity volume.

Supply Chain Risk Analysis

Los requerimientos de Ford

You can find the customer specific requirement in sharepoint system you will see all customrs: Ford, Chrysler, Toyota, Mobis, Tesla y Honda

YES

Similar to IATF 16949, the CSR are divided into 10 topics, which they can be audited from # 4

Hi, could you please help me?

Do you know what are the Ford customer specific requirements and where I can find it?

#4

The structure of this document aligns with the requirements with the applicable sections

of IATF 16949. Several section are followed by the statement “No Ford

Customer-Specific Requirement for this section” to verify that there is no auditable Fordspecific

requirement for this section.

1.-

Are customer specific requirements audited?

1 Scope: The organization shall address all IATF16949:2016 requirements including the requirements of

this document in the organization’s quality management system.

#3

Terms and definitions:

IATF (International Automotive Task Force)

Average Production Weekly (APW)

Maximum Production Weekly (MPW)

MPPC?????

#2

Must, shall

Normative references: Any question about the applicability of a specific reference should be directed to the

organization’s Supplier Technical Assistance engineer.

#5

5.1.2 Customer focus

The organization shall demonstrate enhanced customer satisfaction by meeting the continuous improvement requirements of Q1, as demonstrated in the organization’s QOS (Quality Operating System).

5.3.1 Organizational roles, responsibilities and authorities - supplemental

The organization shall notify Ford Motor Company Supplier Technical Assistance in writing within 10 working days of any changes to senior management responsible for Product Quality or company ownership.

Plant Manager

If you think compliance is expensive

try Non -compliance

Juan Villareal

By: Sughey Lopez

GRACIAS