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Achieving BPM requires

*Used in Six Sigma "Analyze" phase*

BPR

Fundamental

Radical

Dramatic

Advantages

Increase effectiveness

Reduce cost

Flexibility

What is Business Process Management?

Tahboub kitchens issues

  • Identifying
  • Measuring
  • Analyzing
  • Optimizing

Late delivery due to :

  • Lack of communication
  • Lack of process standaradization
  • Lack of follow up

What are business processes ?

Suggested Solutions

  • CRM program
  • Designing modification
  • Sales team leader
  • Recruiting more than one site checker
  • Assigning export to Sales
  • Series of steps
  • Producing value
  • For Stakeholders
  • How work gets done

Results

  • Delay in delivery was minimzed
  • Major modification % decreased
  • Customers are more involved

Business Process re-engineering at Tahboub Kitchens

BenchMarking

A paper that aims to optimize the after-sales process at Tahboub Kitchens company using Business Process management

Comparing one's business processes and performance metrics to the industry's best practices corporations.

Benchmarking could be done to measure:

Quality

Time

Cost

Kaizen

Fishbone Diagram

Visualization

Benefits

  • Display relationships
  • Show causes simultaneously
  • Brainstorming
  • Problem solving
  • Maintain focus

continuous improvement in :

  • Processes
  • Quality
  • Technologies
  • Productivity

Categorization

Problems & Causes

Benefits

  • Reducing waste
  • Improve product quality
  • Improve use of capital
  • Improve Production capacity & communication

Cycle

Plan

Change

Do

Analyze

Root cause

Problem Statement of the paper

SIX SIGMA

Management Method

Uses Data

Theory of Constraints

Eliminate defects in a process

SIPOC

DAMDV

DMAIC

  • Define
  • Measure
  • Analyze
  • Improve
  • Control
  • Define
  • Measure
  • Analyze
  • Design
  • Verify

Benefits

Identifying the most influential limiting factor that deters a process from being accomplished.

This theory aims to systematically eliminate & improve the limiting factor until it is no longer limiting.

  • Improve customer loyalty
  • Time Management (SMART goals)
  • Reduced Cycle time
  • Strategic planning
  • Supply chain management

*Illustrates the needed elements of a process improvement project before it begins*

Tahboub Kitchens are facing a process deficiency in the after sales phase due to having a long lead time that delays the delivery of their products to their customers.

  • Supplier of the process
  • Input to the process
  • Process that needs improving
  • Output of the process
  • Customer that receives the process output

Simulation

  • Simulation is the imitation of real life processor a system

  • Created to determine whether the modifications are suitable for the process or not.

  • Allows the addition and elimination of certain variables in order to create a holistic picture

Simulation Models

  • Entity
  • Attribute
  • Activity
  • State of the system
  • Event

Types of Simulation

  • Dynamic : Systems changing over time
  • Stochastic: One or more variable inputs
  • Continious: State variables change continiously
  • Static : Certain point in time
  • Deterministic : No random Variables
  • Discrete : Event occurs one time
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