Achieving BPM requires
*Used in Six Sigma "Analyze" phase*
Fundamental
Radical
Dramatic
Increase effectiveness
Reduce cost
Flexibility
What is Business Process Management?
Tahboub kitchens issues
- Identifying
- Measuring
- Analyzing
- Optimizing
Late delivery due to :
- Lack of communication
- Lack of process standaradization
- Lack of follow up
What are business processes ?
- CRM program
- Designing modification
- Sales team leader
- Recruiting more than one site checker
- Assigning export to Sales
- Series of steps
- Producing value
- For Stakeholders
- How work gets done
- Delay in delivery was minimzed
- Major modification % decreased
- Customers are more involved
Business Process re-engineering at Tahboub Kitchens
BenchMarking
A paper that aims to optimize the after-sales process at Tahboub Kitchens company using Business Process management
Comparing one's business processes and performance metrics to the industry's best practices corporations.
Benchmarking could be done to measure:
Quality
Time
Cost
Kaizen
Fishbone Diagram
Benefits
- Display relationships
- Show causes simultaneously
- Brainstorming
- Problem solving
- Maintain focus
continuous improvement in :
- Processes
- Quality
- Technologies
- Productivity
- Reducing waste
- Improve product quality
- Improve use of capital
- Improve Production capacity & communication
Problem Statement of the paper
SIX SIGMA
Theory of Constraints
Eliminate defects in a process
SIPOC
DAMDV
DMAIC
- Define
- Measure
- Analyze
- Improve
- Control
- Define
- Measure
- Analyze
- Design
- Verify
Benefits
Identifying the most influential limiting factor that deters a process from being accomplished.
This theory aims to systematically eliminate & improve the limiting factor until it is no longer limiting.
- Improve customer loyalty
- Time Management (SMART goals)
- Reduced Cycle time
- Strategic planning
- Supply chain management
*Illustrates the needed elements of a process improvement project before it begins*
Tahboub Kitchens are facing a process deficiency in the after sales phase due to having a long lead time that delays the delivery of their products to their customers.
- Supplier of the process
- Input to the process
- Process that needs improving
- Output of the process
- Customer that receives the process output
Simulation
- Simulation is the imitation of real life processor a system
- Created to determine whether the modifications are suitable for the process or not.
- Allows the addition and elimination of certain variables in order to create a holistic picture
- Entity
- Attribute
- Activity
- State of the system
- Event
- Dynamic : Systems changing over time
- Stochastic: One or more variable inputs
- Continious: State variables change continiously
- Static : Certain point in time
- Deterministic : No random Variables
- Discrete : Event occurs one time