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Quality Caring Model

by Dr. Joanne Duffy

Quality Caring Model

Resource Allocation

Communication

Joanne Duffy-

Student and Scholar

80/20 professional/non-professional staff mix

consecutive scheduling

continuity of care

Electronic Documentation

wireless telephones

personalized clipboards

Middle Range Theory

Access to research sites-

ovid, cochrane

individual email

St Joseph's Hospital- Nursing Certificate

Huddles

Premise: Patient satisfaction is tied to feeling of being cared for

BSN- Salve Regina College

MSN- Catholic University of America

Environment

Control noise

How to measure?

soft lighting

resource coordinator

Became a doctor (PhD)!

Nursing Roles and Responsibilities

reflective places

white boards

autonomous practice decisions

ventilation

RN is responsible for pt

during defined timeframe

participate in shared leadership councils

PhD- Catholic University of America

practice is grounded in independent and collaborative caring relationships

Caring Practices

Purposeful interaction

Centering

assigned breaks

opportunities for reflection

Joanne Duffy

and her

Quality Caring Model

Joanne Duffy-

the Early Years

Grew up in North Eastern U.S.

Irish Catholic Family

Oldest of 5 Children

Dreamed of being a Medical Doctor

Joanne Duffy-

Clinician and Educator

Started as cardiac ward nurse...

Curiosity led her to research!

Researcher

Teacher

Jean Watson's theory of caring "hit [her] right between the eyes"

Wanted to focus on people feeling connected to others and their health decisions

Holy Cross Hospital and others

Associate Professor, Catholic University

Consultant for Magnet Hospitals, like MD Anderson

UC San Diego Hospital System

Is this theory useful?

Clinical Practice

Research

honors knowledge and skill of nurses

validates what nursing has always been

One of first to set up measures for qualitative values

Fosters patient satisfaction

Focuses nurses on doing nursing

Validates Nursing

Has been a model for further research

Leadership

Management

Nursing Education

Satisfaction is one way Health care is "graded"

interdisciplinary

teamwork

encourages

independent critical thinking

Model is flexible in design, to

accommodate many different

organizations

Many concepts are good for employees too

Patient Satisfaction drives "demand", which will increase "sales"

Evidence-based practice

shows this is

crucial to quality

patient care

consistent with Nursing Practice and code of Ethics

Continuing Education

and Research

References

Presented by

Daniela Fawcett

and

Robin Bentley,

Student Nurse

Practitioners

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