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Resource Allocation
Communication
80/20 professional/non-professional staff mix
consecutive scheduling
continuity of care
Electronic Documentation
wireless telephones
personalized clipboards
Middle Range Theory
Access to research sites-
ovid, cochrane
individual email
St Joseph's Hospital- Nursing Certificate
Huddles
Premise: Patient satisfaction is tied to feeling of being cared for
BSN- Salve Regina College
MSN- Catholic University of America
Environment
Control noise
How to measure?
soft lighting
resource coordinator
Became a doctor (PhD)!
Nursing Roles and Responsibilities
reflective places
white boards
autonomous practice decisions
ventilation
RN is responsible for pt
during defined timeframe
participate in shared leadership councils
PhD- Catholic University of America
practice is grounded in independent and collaborative caring relationships
Caring Practices
Purposeful interaction
Centering
assigned breaks
opportunities for reflection
and her
Quality Caring Model
Grew up in North Eastern U.S.
Irish Catholic Family
Oldest of 5 Children
Dreamed of being a Medical Doctor
Started as cardiac ward nurse...
Curiosity led her to research!
Researcher
Jean Watson's theory of caring "hit [her] right between the eyes"
Wanted to focus on people feeling connected to others and their health decisions
Holy Cross Hospital and others
Associate Professor, Catholic University
Consultant for Magnet Hospitals, like MD Anderson
UC San Diego Hospital System
Is this theory useful?
Clinical Practice
Research
honors knowledge and skill of nurses
validates what nursing has always been
One of first to set up measures for qualitative values
Fosters patient satisfaction
Focuses nurses on doing nursing
Validates Nursing
Has been a model for further research
Leadership
Management
Nursing Education
Satisfaction is one way Health care is "graded"
interdisciplinary
teamwork
encourages
independent critical thinking
Model is flexible in design, to
accommodate many different
organizations
Many concepts are good for employees too
Patient Satisfaction drives "demand", which will increase "sales"
Evidence-based practice
shows this is
crucial to quality
patient care
consistent with Nursing Practice and code of Ethics
Continuing Education
and Research
References
Presented by
Daniela Fawcett
and
Robin Bentley,
Student Nurse
Practitioners