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Communication is Essential

Areas of Concern with Desk Staff

  • If you're concerned about performance- an email or a private conversation is best.
  • If a system isn't working, email and a conversation.
  • Contact your supervisor immediately when you believe documentation is necessary.

When to Text

Be sure to let DAs know when there's a problem, they're growing too.

  • Paperwork is needed from Delta Commons
  • Simple questions
  • Sending resident info

What Not To Do

Supervisors

The Methods:

When to Call

When to Email

  • To keep a paper trail going
  • When a system isn't working
  • Desk shift switches and trades
  • Concerns about workers

ACDs report to the CDs. However, the ACs also are indirect supervisors.

Be professional and respectful.

We all want to help you and watch you grow.

  • Emergencies- call USAPD then CD
  • Urgent situations
  • Concerned parents at the desk
  • After hours issues

When needing to make contact consider the following:

  • Who is your audience?
  • What are their needs?
  • What stage of readiness are they at?
  • What is the situation at hand?

When in person

  • Concerns regarding desk
  • When you see us, say hi.
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