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In Starbucks

Organizational Culture

DO YOUR WORK!!!!!!!

I'm so SLEEPY

nahhh tomorrow

is it done yet?

is it done yet?

is it done yet?

is it done yet?

Maybe today

Make it next year

I work all day, all night.

AT THE END OF THE DAY

Praise the Lord for this digital age

She's so pretty

Highly Detailed & Instructive Training Programs

Classes on coffee history, drink preparation, coffee knowledge , customer service, retail skills, & workshops.

The Three Star Skills

1. Maintain and enhance self-esteem

2. Listen and acknowledge

3. Ask for help

Farmer Support

Starbucks Motivates

All around the world

Costa Rica

El Salvador

Honduras

Reversal Theory: the individual regularly reverses between psychological states, reflecting their motivational style and the meaning they attach to a given situation.

Nicaragua

San Jose

South America

The Green Apron Book

Kigali

Rwanda

Panama

Make yourself at home!!

Mexico

Hi there!

Guatemala

China

1. Be welcoming

2. Be Genuine: Connect, Discover, Respond

3. Be considerate of yourself, each other and the environment

4. Be Knowledgeable and share it

By: Mareena, Zahra, Mark, Jamar, Ashley & Arman

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