eviCore

eviCore Healthcare

innovative solutions

Learning and Recommendations

Communication

Non-Verbal Communication at eviCore

Artifacts - flyers and pamphlets about Mission, Vision and Values of the company.

Personal Appearance- attire of upper management and employees.

Communication Channels

• Over the course we have learned that communication is key to the success of a business.
• eviCore is a prime example of a communication leader by using multiple channels
• eviCore managers present feedback to both customers and employees.

Formal Channels- follow the official chain of command.

eviCore has a company newsletter.

Informal Channels- do not follow the chain of command.

• Grapevine

Communication Flows

Downward Communication- infomration and message flow down through an organization's formal chain of command.

Lateral Communication-

Communication between different individuals and departments

Communication is the glue that holds the organization together.

Interviews & Insight

Feedback

Jose Nazario, Intake Supervisor

Lynn Wuller, Manager of Operations

Shaun Buggie, Senior Manager of IT

Inter-Role Communication

Management's Persective;

• Freedom to communicate as necessary

• Constraints with timing and scheduling can make it difficult for staff to get the appropriate information

• Open Lines of Communication at all levels and in all departments

• Email, but depending on the severity or the situation or information, a formal meeting is another possibility

• Relevance determines timeliness & order

eviCore

Conclusion

• CareCore + MedSolutions = eviCore

• Third Party Authorization reviewer for numerous insurance companies.

• Better Solutions for All

We have determined that eviCore is a company rich with communication. Both customers and employees are updated on changes that will impact them futher down the road.

Mission, Vision & Values

Mission: To help those we serve navigate the healthcare system, find the best care and enable the best outcomes.

eviCore Branding Video

Vision: To improve the healthcare system and peoples lives through innovative medical benefits solutions.

Values:

• Integrity - Honesty
• Flexibility - Meet the needs of the stakeholders
• Collaboration - Creating synergy through teamwork (1+1=3!)
• Empathy - Sympathize with the clients

eviCore is strong in communication because of their transparancy with the general public.

It is our firm belief that this company has a wonderful action plan for communication with all those involved with eviCore