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INTERVIEW WITH TONY CHAWLA
5
Transcript
INTERVIEW WITH TONY CHAWLA
JOURNEY TO THE TOP
Over 40 years of service
Awards:
IHG: Long Service Aware 10 Years and 20 Years
Best Sales Team: 2010, 2011, 2012, 2013, 2014
What position did you or do you love most?
Recommendation to those pursuing hospitality? What do you look for when you hire talent?
- Right now as Global Account Director with Millennium Hotels and Resorts
- New market and clients
- More of a challenge
- Spent 26 years with IHG
- Stay focused, have patience, match client needs with product being offered
- Qualities: Maximizing Revenue
- Seeking the right customer that would benefit
- Shift market share (move business from competition to the hotels)
Why hospitality and what is so exciting about it?
- Growing a business through existing clients and new opportunities
- Passionate about client relationships and guest service
- Traveling and eating
- Networking
- Exciting due to how many cultures we need to adapt to
Background and Career Path
- Modul University: Vienna Austria, internship at Hotel Wien (1976 - 1979) Found niche in sales and hotel operations, learned how to speak German
- Moved back to India, Night Manager at Oberoi Intercontinental New Delhi (worked with best friend of 50 years); Moved to several hotels, promoted to GM at Maurya Sheraton
- Got married, moved to US, started from scratch working at the Sheraton LAX airport as a Night Auditor
- More confidence led to more opportunities to Hollywood (Holiday Inn, Roosevelt, San Francisco - Regional Director of International Sales)
Looking back, would you change anything?
- Revenue management would have been good fit, never pursued it. IHG offered training but never took the time to complete.
- Wanted to dictate rate positions based on market conditions
- Good change
INTERCONTINENTAL HOTELS GROUP
-5,000 Hotels globally, 100 countries, 8 different brands, recently joined Kimpton Hotels
-Key Account Director Leisure Sales (26 years with IHG)
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