Jeff Bezos's Leadership Skills
Interpersonal Skills
- Encourage employees to be CREATIVE
- No incentive compensation because its harm to teamwork.
- Restricted Stock: team rewards in line with company success
Jeff Bezos's Leadership Skills
Technical Skill
- High unlike most CEOs
- Will micromanage project
- “An effective leader has to spend some time in the trenches”
Jeff Bezos's Leadership Skills
High Conceptual Skills
- Self Starter, Founded Company In Garage
- Spots Trends
- rapid growth of Internet use
- Innovative
- (Best Buy = Amazons Showroom)
- (E-Readers now biggest publisher)
LEADERSHIP LESSONS
- Down to earth
- Customer-centric
- He never feel good by his sucess, he aspired for more.
- He never concentrated on short term profits.
- Stood by his word
- Believed in the concept of “low prices”
- Trust
Communication
Conclusion
Jeff Bezos: "We haven't built a lasting company yet."
“Everyone has to be able to work in a call center.”
Jeff along with thousands of Amazon managers, attend annual, 2 day call-center training sessions. Jeff says the training sessions teach “humility and empathy” for the customer. At these sessions many upper managers interact with the customers directly.
Leading: Customer Oriented
“We innovate by starting with the customer and working backwards”
- low-price, low-margin strategy
- Seeks Growth over Large Profits
- Customer Experience Bar Raisers in meetings
“The Empty Chair.”
- Promoting openness amongst employees
- Good is never good enough
Jeff Bezos’s Leadership Traits
- High Stress Tolerance
- Dotcom bubble
- Long term and customer oriented strategy
Jeff Bezos
Jeff Bezos’s Companies
- Developing technologies to enable private human access to space with the goal of dramatically low cost and increased reliability.
Jeff Bezos’s Leadership Traits
Jeff Bezos’s Leadership Type
M.Usman Dar
A Visionary Entrepreneur
Transformational Leadership
- Visionary leadership, Inspirational leadership
Include:
- Relations-oriented behaviors, supporting, developing
- Change-oriented behaviors, appealing vision, encouraging innovative thinking
- Moderate-High Self-confidence
- Ego?
- Emotional stability and maturity
“I knew that if I failed I wouldn’t regret that, but I knew the one thing I might regret is not trying.”
- Socialized Power motivation
- High Achievement Orientation
- Goals are never changed. Amazon & Blue Origin
Foundation