Thank you!
5) Show Loyalty
- Give credit freely.
- Acknowledge the contributions of others.
- Speak about people as if they were present.
- Represent others who aren’t there to speak for themselves.
- Don’t bad mouth others behind their backs.
- Don’t disclose others’ private information.
The 13 Behaviors of High Trust
4) Right Wrongs
6) Deliver Results
8) Confront Reality
9) Clarify Expectations
- Address the tough stuff directly.
- Acknowledge the unsaid.
- Lead out courageously in conversation.
- Remove the “sword from their hands.”
- Don’t skirt the real issues.
- Don’t bury your head in the sand.
- Disclose and reveal expectations.
- Discuss them.
- Validate them.
- Renegotiate them if needed and possible.
- Don’t violate expectations.
- Don’t assume that expectations are clear or shared.
13) Extend Trust
- Demonstrate a propensity to trust.
- Extend trust abundantly to those who have earned your trust.
- Extend conditionally to those who are earning your trust.
- Learn how to extend trust appropriately to others, based in the situation, risk, and credibility (character and competence) of the people involved. But have a propensity to trust.
- Don’t withhold trust because there is risk involved
12)Keep Commitments
- Say what you’re going to do, then do what you say you’re going to do.
- Make commitments carefully and keep them.
- Make keeping commitments the symbol of your honor.
- Don’t break confidences.
- Don’t attempt to PR your way out of a commitment you’ve broken.
11) Listen First
- Listen before you speak.
- Understand.
- Diagnose.
- Listen with your ears—and your eyes and heart.
- Find out what the most important behaviors are to the people with whom you’re working.
- Don’t assume you know what matters most to others.
- Don’t presume you have all the answers—or all the questions.
10) Practice Accountability
- Hold yourself accountable.
- Hold others accountable.
- Take responsibility for results.
- Be clear on how you’ll communicate how you are doing—and how others are doing.
- Don’t avoid or shirk responsibility.
- Don’t blame others or point fingers when things go wrong
7) Get Better
- Continuously improve.
- Increase your capabilities.
- Be a constant learner.
- Develop feedback systems—both formal and informal.
- Act on the feedback you receive.
- Thank people for feedback.
- Don’t consider yourself above feedback.
- Don’t assume today’s knowledge and skills will be sufficient for tomorrow’s challenges.
- Make things right when you are wrong.
- Apologize quickly.
- Make restitution where possible.
- Practice “service recoveries.”
- Demonstrate personal humility.
- Don’t cover things up.
- Don’t let pride get in the way of doing things right.
- Establish a track record of results.
- Get the right things done.
- Make things happen.
- Accomplish what you’re hired to do.
- Be on time and within budget.
- Don’t overpromise and underdeliver.
- Don’t make excuses for not delivering.
1) Talk Straight
- Be Honest
-Tell the truth
- Let people know where you stand
- Use simple langueage
- Demonstrate integrity
- dont manipulate people or distort facts
- Dont leave false imperessions
Opposite - lie or deceive
2) Demonstrate Respect
- Genuinely care for others
- Respect the dignity of every person and every role
- Treat everyone with respect, especially those who cant do anything for you
- Dont attempt to be "efficient" with people
- Opposite - To not respect or have concer for other people
3) Create Transparency
- Tell the truth in a way people can verify.
- Get real and genuine.
- Be open and authentic.
- Err on the side of disclosure.
- Operate on the premise of “What you see is what you get.”
- Don’t have hidden agendas.
- Don’t hide information.
- Opposite - To hide, cover up or obscure