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Átirat

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5) Show Loyalty

  • Give credit freely.
  • Acknowledge the contributions of others.
  • Speak about people as if they were present.
  • Represent others who aren’t there to speak for themselves.
  • Don’t bad mouth others behind their backs.
  • Don’t disclose others’ private information.

The 13 Behaviors of High Trust

4) Right Wrongs

6) Deliver Results

8) Confront Reality

9) Clarify Expectations

  • Address the tough stuff directly.
  • Acknowledge the unsaid.
  • Lead out courageously in conversation.
  • Remove the “sword from their hands.”
  • Don’t skirt the real issues.
  • Don’t bury your head in the sand.

  • Disclose and reveal expectations.
  • Discuss them.
  • Validate them.
  • Renegotiate them if needed and possible.
  • Don’t violate expectations.
  • Don’t assume that expectations are clear or shared.

13) Extend Trust

  • Demonstrate a propensity to trust.
  • Extend trust abundantly to those who have earned your trust.
  • Extend conditionally to those who are earning your trust.
  • Learn how to extend trust appropriately to others, based in the situation, risk, and credibility (character and competence) of the people involved. But have a propensity to trust.
  • Don’t withhold trust because there is risk involved

12)Keep Commitments

  • Say what you’re going to do, then do what you say you’re going to do.
  • Make commitments carefully and keep them.
  • Make keeping commitments the symbol of your honor.
  • Don’t break confidences.
  • Don’t attempt to PR your way out of a commitment you’ve broken.

11) Listen First

  • Listen before you speak.
  • Understand.
  • Diagnose.
  • Listen with your ears—and your eyes and heart.
  • Find out what the most important behaviors are to the people with whom you’re working.
  • Don’t assume you know what matters most to others.
  • Don’t presume you have all the answers—or all the questions.

10) Practice Accountability

  • Hold yourself accountable.
  • Hold others accountable.
  • Take responsibility for results.
  • Be clear on how you’ll communicate how you are doing—and how others are doing.
  • Don’t avoid or shirk responsibility.
  • Don’t blame others or point fingers when things go wrong

7) Get Better

  • Continuously improve.
  • Increase your capabilities.
  • Be a constant learner.
  • Develop feedback systems—both formal and informal.
  • Act on the feedback you receive.
  • Thank people for feedback.
  • Don’t consider yourself above feedback.
  • Don’t assume today’s knowledge and skills will be sufficient for tomorrow’s challenges.

  • Make things right when you are wrong.
  • Apologize quickly.
  • Make restitution where possible.
  • Practice “service recoveries.”
  • Demonstrate personal humility.
  • Don’t cover things up.
  • Don’t let pride get in the way of doing things right.

  • Establish a track record of results.
  • Get the right things done.
  • Make things happen.
  • Accomplish what you’re hired to do.
  • Be on time and within budget.
  • Don’t overpromise and underdeliver.
  • Don’t make excuses for not delivering.

1) Talk Straight

- Be Honest

-Tell the truth

- Let people know where you stand

- Use simple langueage

- Demonstrate integrity

- dont manipulate people or distort facts

- Dont leave false imperessions

Opposite - lie or deceive

2) Demonstrate Respect

  • Genuinely care for others
  • Respect the dignity of every person and every role
  • Treat everyone with respect, especially those who cant do anything for you
  • Dont attempt to be "efficient" with people
  • Opposite - To not respect or have concer for other people

3) Create Transparency

  • Tell the truth in a way people can verify.
  • Get real and genuine.
  • Be open and authentic.
  • Err on the side of disclosure.
  • Operate on the premise of “What you see is what you get.”
  • Don’t have hidden agendas.
  • Don’t hide information.
  • Opposite - To hide, cover up or obscure

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