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Quality Control of Starbucks Coffee Making
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Quality Control of Starbucks Coffee Making
Plan of Action
Ingredient checking
If to much of the ingredients were used in the making of the coffee, worker must be notified to reduce the amounts. If they are using an extreme amount, they may have reasons to get fired. However, if they are using to little, less stern action should take place as long as customer reviews have not declined.
Once a week, the manager can check to see how many coffees of a certain kind were sold. Then, check to see how much for an ingredient was used. Action can take place if the incorrect amount of ingredient was used.
Coffee Making
The main part of the job. Coffee making must be done well considering that is the main product. There are two ways to audit for this.
Job: Barista
Plan of Action
Customer surveys
Customer reviews should always be high, especially if they are a loyal customer. If there is ever a multitude of bad reviews, staff should either be reported, or in extreme cases fired or pay being cut. Losing a loyal fanbase of customers is unnacepptable to the franchise.
Baristas are the face of the franchise. They are responsible for the Coffee making, Good service to customers, and restocking of supplies.
Making sure the customer enjoys the product is the number one responsibility. Giving out surveys to every 25th customer is important to keep the coffee good.
Plan of action
Audit
Cash Register
Money is the most important thing in the business, and should not be taken lightly. If the employee adds incorrectly on a frequent bases, he/she should be taken off the register. If you do come up short, especially by a high amount, there are many things to be done. Double check the money amount, review purchases, and possibly replace the cashier and take the deficit out of someones paycheck or supplies budget. Do whatever it takes to not lose profit!
Everyday, someone should check to insure the amount of sales plus what what was already in the register is correct balance. Coming up short could be costly to business. Also, the Manager should check the balance of the whole business, including the cost of supplies, employee payroll, and products
Without good money taking and correct use of cash register, the business will not make a profit. Making sure the correct amount of cash is put in and taken out is key to the business.