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Mini ISLI ~ Negotiations
Transcript
Negotiations
By Paige Sendmeyer
What & When
What is negotiation & when do you use it?
- Negotiation - a formal discussion aimed at reaching an agreement
- Three times to use negotiation...
- Consensus seeking is impossible
- Conflict is becoming too personal
- Someone is taking a rigid position
Step 1
MINI
Bring The Conflict Out Into The Open
- Give a voice to all present
- Share...
- opinions
- disappointments
- concerns
- Do not tip-toe around the conflict, argument, or problem
Step 2
Create a Win-Win Atomosphere
- What is a win-win atmosphere?
- everyone is happy or content with what is going on
- How do you create a win-win atomosphere?
- accomodate the weak
- listen to others in the group
- cooperate
- stand up to the strong
- don't just go along with it
- negotiate
- add in opinions or ideas
- collaborate with equals
- don't just assume
Step 3
Gather & Share Information
- Questions to ask...
- What is the conflict or problem?
- What values are at stake?
- Are there any shared values?
- What are the interests?
- Judge the atmosphere: Who is who?
- What stance do people have?
- Who is vocal? Who is quiet?
STEP 4
Step 4: Acceptance and Agreement
- Divide & conquer the issue
- resolve the easy things first
- agreement, even over small things, is good
- Keep the conflict to a minimum
- be the peacekeeper
- prevent personal conflicts
- try to relieve tension
- Foster flexibility & creativity
- change perspectives by offering other ideas
Summary
Summary: Things to Remember
- Give everybody a chance to share their opinions, concerns, and problems
- Try to create a win-win situation
- everybody has a equal voice
- Gather information that is important to resolving the issue
- Take it one step at a time
- start with easy issues to solve
- As a leader you are there to "keep the peace"
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