Managing Hospitality Human Resources

Defining Disability

disabilities that involve:

• speechless
• blindness,
• deafness,
• mental retardation,
• mental illness
• cancer,
• heart disease,
• cerebral palsy,
• epilepsy
• HIV , AIDS ...

Reasonable Accommodation

Your Employment Rights as an Individual with a Disability

• Making facilities accessible
• Reassigning a person to a vacant job
• Modifying or acquiring equipment
• Restructuring jobs to eliminate nonessential functions.
• Modifying work schedules to allow for medical and other related appointments.
• Providing readers or interpreters for people who cannot read or have visual impairments.

https://youtu.be/gSrQolCAeYQ

hospitality industry and employeement

Subtopic 1

Training and development: These functions facilitate the development of knowledge, skills, and attitudes required for staff to perform in their current position and/or to prepare for advancement.

United States businesses spent about $62 billion on training in 2000.

Training budgets have since been on a decline; in 2008, the U.S. corporate training market reported spending only $56 billion.

Nearly 55% of industry managers in 2009 reported a significant decrease in their training budgets over the prior eighteen months.

Training Expenditures

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Statistics

@ The Balance 2020

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Discrimination

in workplace

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Recruitment

• the needs arising from changes in your business (business restructure / employee retirement) or

• anticipated needs where you can predict personnel movement based on trends in the internal / external environment or

• unexpected needs (resignation, deaths, accidents, illness)

The five steps of recruitment are identify the vacancy; prepare job description and person specification; advertise the vacancy; manage the response and short-list applicants.

Selection

Selection is the process of interviews, reference checking and testing or assessment that assists you to ensure the best person is appointed; using effective, fair and equitable practices.

Selection is usually a series of hurdles or steps… each one must be successfully cleared before the applicant proceeds to the next step. The time, emphasis and sequence of steps will vary between organisations.

There are two steps in the selection process: identification of prospective applicants with initial short listing of applications and screening by way of interview and reference checks.

The Importance of Orientation

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-An orientation program creates an employee's first impression of the staff, the supervisors, the property, and the company.

- Greet new employees with an exciting, well-planned orientation program and they'll feel valued and welcome.

- Making a good first impression during orientation is very important. New employees' decisions to stay or leave are often based on their experiences during orientation and the first training sessions.However, simply orienting employees to their new environment is not enough. It is also important to establish a good employer/employee relationship.

- Employees need to know that their presence in the organization is important and that their performance makes a positive contribution to organizational goals. The orientation process is also a time when employers and employees begin to establish trust in one another.

The Importance of Orientation

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In addition to reduced turnover, numerous other benefits accrue from employee orientations. For example, they:

- Satisfy the new employee's need to know about where he or she will be working.

- Improve morale and contribute to employee motivation.

- Increase employee commitment through an introduction to the company's mission and philosophy.

- Communicate expectations to the employee.

-Show how individual jobs fit into the overall company mission.

- Help put the new employee at ease.

Types of Orientation

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Orientation programs differ from property to property. They differ in who conducts the program, how long the program runs, how formal it is, and what information is presented. In general, however, new employees should be given two types of orientation. A general property orientation is used to orient new employees to the organization and to the property as a whole. The specific job orientation focuses on organizational and departmental topics related to job performance.

Benefits of general orientation to the company:

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•Provides a consistent message to all new employees

•Helps employees know they are working for a great company

•Introduces management

•Provides a memorable first impression of the company

•Builds a strong foundation of company values and philosophy

•Presents business goals and priorities

Orientation Evaluation

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Like any other training program or process, orientation programs should be evaluated for success. Some people think of orientations as dull but necessary activities in which employees spend a day or two filling out forms and taking tours. Many managers have complained that orientations, especially general orientations, are ineffective and that employees do not learn from them.

Yet, when an orientation program is effective, the results are very measurable and beneficial to the property. Turnover is reduced, employees are more committed to the property, and team relationships are formed more quickly.

Simple forms of evaluation might involve having employees fill out evaluation forms after orientation or talking to new employees informally to ask what information given during the orientation was most helpful and what would have been helpful to include that wasn't.

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And ....

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