Sween Final Mile Solutions New Hire Warehouse Training
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Our Philosophy…
Respect for People
EAS Spirit
Employee Wellness
Wellness
Substance Abuse Policy
Substance Abuse
The use, possession, sale, transfer, manufacture, distribution and dispensation of alcohol or illegal drugs in the workplace, also poses unacceptable risks to the Maintenance of safe, healthy and efficient operations.
The EA Sween Company believes that it is vitally important to maintain safe, healthy and efficient working conditions and to protect the safety and security of Company employees, products and facilities. Being under the influence of drugs or alcohol on the job may pose serious safety and health risks not only to the user, but also to those who work with the user.
Employee Assistance Program
Vital Work Life is the provider of our Employee Assistance Program (EAP).
The EAP is a FREE and CONFIDENTIAL benefit for you and your family members. There are resources available to you 24/7 online, via phone, and via the App
Employee Assistance Program
How to Access:
Phone: Call 1.800.383.1908 (Tell them our Company Name, E.A. Sween Company)
Online: www.VITALWorkLife.com
Username: easween
Password: member
The program includes:
o Unlimited phone consultation, anytime, day or night
o Face-to-face counseling (up to 3 free sessions)
o Legal support
o Financial consultation
o Identity theft prevention and support
o Online resources
Lifting Techniques
Lifting Techniques
6 For The Load
6 for the Load
Helpful Stretches
Stretching
Avoid Twisting
Avoid Twisting
Spills
Identifying the Spilled Substance
Train
OSHA requires that workers be trained on how to react to workplace hazards. Since no two spills are the same, employees need to know the dangers of each and how to respond safely. For example, a production area spill will be handled differently than a spill out on the loading dock
We will be covering the basic steps of handling spills
Identifying the Spilled Substance
Substances leaking from marked containers are easy to recognize. For unknown spills, workers should keep away. Never risk your health by trying to identify a spilled material. Just reporting the spill may be enough. The first step is to immediately contact your supervisor, they will be trained in identifying the spill.
Reporting the Spill
Whoever is in charge of handling the spill may need to report it to outside agencies. The Code of Federal Regulations (CFR) lists the amounts and types of chemical spills that must be reported. If a hazardous material spill enters a storm drain or poses other threats to the environment, it needs to be reported.
PPE
The responding workers must know the type of PPE that’s needed. If the spill hasn’t been identified, they should assume the worst and use all PPE available. This may include gloves, boots, goggles, breathing protection, monitors, and detectors. It’s also a good idea to have pumps and containers on hand to catch the spilled liquid. All PPE and supplies should be checked on a periodic basis and replaced as needed.
Contain the Spilled Material
Containing spills is usually done by placing dikes around the spills edges. If there are drains near the spill, they need to be covered. This will prevent hazardous materials from getting into the drainage system. Cover them even if the spill has already started flowing into the drain to stop the damage.
Contain the Spilled Material
Cut off the Source
If there is leaking, try to stop it. This might mean turning off spouts or valves, patching a seam or rolling a leaking container so that the leak is on the top. This can be done while containing the spill.
Cut off the Source
Cleaning Up
Cleanup can begin once the spill is stopped at the source. Work from the outside in toward the center. This helps to make sure the entire area has been cleaned. Anything absorbent can be used including, mops, shop towels, mats, etc. Use shop vacs to clean up larger spills. Ensure that you become familiar with the layout of the warehouse in case there is a spill.
Cleaning Up
Decontaminate the Area
Once the spill has been contained and mopped up, it’s time to decontaminate. Responders need to know how to set up a decontamination area before entering the spill area. If there are people injured by the spill, they will need to be decontaminated before they are treated. The entire area needs to be thoroughly cleaned, along with all tools and equipment used to clean up the spill.
Do the Paperwork
Do the Paperwork
It’s important to know the regulations. Depending upon the type and size of the spill, reports may need to be filed with local, state or federal agencies. A large inside spill may not require a report, but even a very small spill of the same material outside that gets into a storm drain might. This is also the time to review the incident. Study what went well and where there’s room for improvement. Changing the emergency plan now will improve the response to future spills.
Restock Supplies
Make an inventory and restock all supplies and PPE used during the cleanup as soon as possible. Be sure you’re prepared for a future spill.
Restock Supplies
Loading Dock Safety
About 25 percent of all reported warehouse injuries occur on loading docks, and for each incident hundreds of near misses occur.
Loading Dock Safety
Opening/Closing Door
- Bend at waist to lift door
- Pull door closed with one arm
- Do not "yank" to lift or pull door
- Stand close to door to open
- Bend knees and use legs to thrust door upward.
- Face toward door at all times
- Maintain good balance at all times
Safety Tips
Marked floors indicate where walking is off limits.
- A common hazard that occurs at loading docks is employees being hit by forklifts or other heavy machinery. Markings on the floor show where it is safe to walk and prevent unwanted injury.
Use locking devices on every truck that comes to the loading dock.
- Using a locking device on trucks ensures that the trailer will not separate from the dock accidentally. When separation occurs, it is more likely people can fall off the dock and injury can happen.
Clean loading areas regularly.
- As mentioned above, a common hazard is slipping or tripping due to weather, spillage, or debris left on the floor. Cleaning the area on a regular schedule will decrease the amount of slips, trips, and falls.
Secure loose product.
- Before moving product to or from the truck, check to be sure the product is secure. Smaller products can fall off and cause tripping; and if larger products are not secure, they can injure employees when lifting.
Have proper documentation for handling heavy machinery.
- OSHA trained and authorized employees are the only people who can operate heavy machinery. This not only makes sure everybody is safe, but also abides by the law.
Dock Plate Safety
Keep Dock Plates in Place.
- Check dock plate load capacity to be sure it can handle your load.
- Slide—don’t drop—dock plates into position.
- Dock Plates are spring loaded and can be extremely dangerous if a spring breaks.
- Report malfunctions immediately to supervisor.
Dock Levelers and Bridges
- Dock levelers and bridges can cause pinch points and elevated docks pose a fall hazard.
- Employees will adhere to the weight capacity of the leveler or bridge before loading begins.
- Ensure that the toe guards on levelers are in place
- Secure movable dock-boards in position, so they won’t slip.
Dock Plates
Pallet Jack and Forklift Safety
Safety Check Before Use
Electric Pallet Jack Safety
Before operating an electric pallet jack, it is critical to be mindful of a number of safety regulations to prevent material damage and/or physical injury.
- Review any manuals or other operator documentation. Some of the important information in the manual may be specific to the make and model of jack you’re using.
- Know the jack’s maximum safe lifting capacity. This information should be located on the metal data plate mounted on the jack. If your jack is missing this, notify your supervisor immediately.
- Inspect the jack for any broken, worn, or disconnected parts. Report any problems to your supervisor.
- Familiarize yourself with the jack’s safety features. These may include a reversing switch to move the jack away from you if you are pinned to an immovable object, or an auto-braking system that applies when the operating handle is in the full upright or horizontal position, preventing the jack from rolling out of control if you lose your grip on the handle.
- Ensure that your hands and feet have a good grip so that you do not lose control or balance.
Operating an Electric Pallet Jack
Operating an Electric Pallet Jack
Forklift Safety
Forklift Safety
Before taking control of a forklift, you must be trained in accordance with OSHA requirements. OSHA’s standard on powered industrial trucks, requires the following:
- Employers must have a training program that incorporates general principles of safe operation, the types of vehicle(s) used, any hazards created by using forklifts and powered industrial trucks, and OSHA’s general safety requirements.
- Trained forklift operators must know how to do the job safely, as demonstrated in a workplace evaluation.
- Employers must provide formal and practical training. This may include using some combination of lecture, video, software training, written material, demonstrations, and practical exercise.
- Employers must certify that operators have received all necessary training and evaluate each operator at least once every three years.
- Employers must evaluate the operator’s performance and deem the employee competent to operate a powered industrial truck prior to operating the truck.
Here’s a quick look at a few common hazards associated with forklifts.
- Unsecured loads may fall, crushing pedestrians or drivers.
- Forklifts may tip over, due to excessive speed or imbalanced loads
- Workers may fall if they stand on the forks
- Drivers may not see pedestrians, leading to collisions and fatal accidents
- Improper or missing floor marking may lead to accidents between forklifts and pedestrians
Common Hazards
Employees and employers should work together to ensure a forklift is safe to use before getting behind the wheel. Follow these steps before using a forklift.
- Perform a daily inspection of all forklifts in use
- Examine the tires and oil levels
- Check for water, oil, or radiator leaks
- Ensure forks are straight and not cracked
- Test brakes, lights, the horn, and the steering wheel
- Look for obstructions, uneven surfaces, overhead obstacles, and other potential hazards
Inspection
Safe Operation
Employees should do the following while behind the wheel to protect themselves and coworkers:
- Make sure the load is balanced and fully secure to prevent a forklift from tipping over
- Ensure both forks are as far under the load as possible before lifting
- Drive with the load as low as safely possible
- Pay attention to posted speed limits and warning signs
- Always look in the direction you’re traveling; if a load blocks the view ahead, travel in reverse
- Steer clear of areas where forklifts are prohibited or restricted
- Keep an eye out for signs, floor marking, and other warnings for pedestrians and forklifts
- Use the horn at intersections and in areas where pedestrians may be present
Operating a Forklift
Operating a Forklift
Essential Understandings
Incidents/Injuries
Basic Incident Guidelines
- All incidents and near misses must be reported promptly
- Employee must be interviewed and a Supervisor’s Accident & Incident Investigation Report must be completed – within 24 hrs.
- Employee must complete Employee Report of Accident, Injury, or Illness form and send to H.R. within 24 hrs.
Basic Incident Guidelines
NT-24
In the event you are injured, NT24 is here to support
NT-24
- Injury occurs on the job site.
- If non-threatening, employee calls the Nurse Triage #1-855-406-6331
- Provide company name and location of workplace
- Registered Nurse (RN) assesses injury and identifies level of care needed-urgent, non emergency, self care
- RN directs the appropriate level of care facility
- RN educates the employee on self-care treatment
- Point of injury report sent within 30 minutes to predesignated contacts
- RN staff available 24/7 for medical questions related to this injury.
Eye Wash Station
Eye Wash Station
During your orientation, your supervisor should inform you where your eye wash station is located.
If a chemical splashes in your eyes, time is of the essence. Immediately go to the eyewash station.
Push/Pull the Lever to Activate the Unit
- The location and style of the lever may vary by eye wash station model. Push/Pull the lever so that the dust covers will pop off and the flushing fluid will begin to flow out from the faucet heads.
Begin to Flush
- Get your eyes directly in the stream of the flushing fluid. Immediately! If you have contact lenses in your eyes, you can gently take them out while you are flushing. Don’t delay the flushing to take out your lenses, but ensure that you take them out because they could trap the chemical in your eyes.
Hold Your Eyes Open with Your Fingers
- The unit will be hands free so that you do not have to hold the lever open. Once activated, the unit will stay on. Keep your eyes open by holding your eyelids apart with your fingers.
Roll Your Eyes
- Gently roll your eyes from left to right and up and down to be sure that the fluid is flushing all of the areas of your eye.
Flush for a Full Fifteen Minutes
- Continue Flushing your eyes for a full 15 minutes. The temperature in a compliant eyewash will be between 60 and 100 degrees Fahrenheit. You will comfortably be able to continue flushing for the entire period of time. This is important because you want to fully dilute the chemical and wash it out of your eyes. Any time less than 15 minutes is NOT enough time.
Seek Medical Help
After you have flushed, see a doctor to determine if anything more needs to be done for the preservation of your vision.
HACCP
- HAZARD
- ANALYSIS
- CRITICAL
- CONTROL
- POINT
In short , it’s temperature monitoring of food products for food integrity. Record keeping of procedures and checkpoints to document food at every process.
Facility Security
- Facility front doors are locked at all times.
- The only access to any site is through the front doors.
- Security cameras are located throughout the facility as well as the outside.
- Every Manager, Supervisor, and Lead has keys to the building
- All guests identified as anyone who is not a Sween employee of an employee of a current daily vendor will be required to sign in at the main office admin window. Vendors are required to sign in at the front door entrance in a log book. An admittance agreement is part of the sign-in policy of E.A. Sween Company.
- No cameras or recording devices allowed without expressed agreement from facility manager.
Food Safety
Potential Food Safety Problem:
Temperature Abuse
Pathogen Growth:
- Listeria monocytogenes
- Salmonella
- Staphylococcus aureus
- E. coli
- Clostridium botulinum
- MAP sandwiches
Food Spoilage:
- Shortened shelf life
- Poor product quality
Temperature Abuse
Food Safety
Potential Food Safety Problem:
Unintended Exposure to Allergens
- Keep product packaging intact to avoid exposure
Food Safety Cont.
- Soy
- Wheat
- Milk
- Eggs
- Tree nuts
- Fish
- Peanuts
- Shellfish
Follow the E.A. Sween Good Distribution Practices (GDP’s)
Basic Sanitary Practices
- Hand washing (with soap and hot water) after restroom use and any time hands are soiled
- Awareness of hand usage for good hygiene and to prevent contamination of food products or packaging
- No smoking, eating, drinking when working with or around food products or packaging
Proper Clothing
- Shoes and clothing must be clean and in good repair
- For your safety, no ripped or torn jeans
- No fringe or loose clothing accessories to prevent getting caught on objects.
Proper Clothing
Overages Policy
Overages
- E. A. Sween Company considers it unacceptable to take any product(s) out of the building without prior approval from a manager.
- If products are taken from the building without prior approval, this will be considered theft and cause for immediate termination.
- If there is an overage of product, you must have a manager’s approval to take it home with you.
- After receiving approval from a manager, the manager must walk you to your car with the product(s), using the FRONT door of the building. ANY product(s) going out of the back door, no matter what the reason, will be considered theft and therefore grounds for immediate termination
The following training is for CDC only. For VAS employees, move on to the next part of the presentation
CDC Only
Tote Assembly
Tote Assembly
Check for broken totes and crates!
Broken crates do happen! They need to be removed from circulation immediately to prevent future incidents.
Tote Assemby Cont.
Why is tote/crate assembly so important?
- Fill Totes/Crates from AISLE SIDE first then work your way from left to right
Tote Assembly Cont.
Safety first!
- Milk are allowed only 5 Crates High
Large/Small Boxes and Coffee
- Product placement is essential for audits and efficiency.
- Smaller boxes fit great together and can fit properly side by side.
- Larger boxes MUST be placed in the AISLE SIDE of the crate.
- THIS IS A STANDARD POLICY
Large/Small Boxes + Coffee
- Don’t throw boxes or items into crates or totes!!
- Leave Garbage in totes. Remove all trash.
Packaged Bakery
- Keep like items together and place them vertically if possible for easy recognition and counting purposes.
- Best practices are to start at BOTTOM LEFT and work RIGHT then UP.
Packaged Bakery
- DON’T THROW ITEMS!!
- Product integrity is IMPORTANT
Packaged Bakery Cont.
Packaged Bakery Continued
Packaged Bakery (3)
- It’s okay to put Packaged Bakery with other items.
- Make sure that it’s organized to utilize that space, and to prevent sliding and crushing of items
- Tote presentation is essential for our customer in regards to delivering quality items.
- PREVENT ITEM DAMAGE (ex. Smashing Bread)
KEEP LIKE ITEMS (VENDOR ITEMS) TOGETHER
Packaged Bakery (3)
- DO NOT THROW ITEMS IN TOTES/CRATES
Bread
- Keep like items together and organized
Bread
- DO NOT THROW ITEMS IN TOTES/CRATES
- Tote presentation is essential for our customers.
Bananas
- Try and keep box items together when possible to prevent crushing.
Bananas
- Don’t overfill trays! Only 2 cases per tray!
- Don’t stack anything on top of bananas!
When finished remove any empty totes.
Nesting
Nesting
- Crates must be placed correctly!
- Notches are there to ensure product does not get damaged.
- When stacking crates the Nest name must be reversed for proper placement.
Chill Area
Order of Assembly
- Milk
- Gallons
- Quarts
- Pints
- Etc.
Chill Area
- Boxes (Grill items)
- McLane
- Burritos
- Sandwiches
- Yogurts
- Fruits
- Salads
- Smokeless Tobacco
Milk
Milk
1. Gallons always on Bottom, ensures safety!
Heavier items on bottom and further to the back of cart (towards handle) to prevent stacks from toppling over.
2. Don’t stack crates with product without carts underneath!
3. Don’t stack milk items on top of empty crates unless pre-putting or you do not have a cart available in floor location!
4. Pints CANNOT be placed Sideways. Upright ALWAYS.
5. Do not mix items with Milk that should not be mixed.
6. Do not mix dry products with cooler products
Boxes (Grill Items)
Boxes
- Ensure Bar Codes Face UP for ease of audits for Team Leads and Store Clerks.
- HV (high value) items must be not be mixed with honor items.
- Honor Items are items that are not scanned in by delivery team. They are scanned in after delivery is made. They are NOT high value items.
- Ensure crates are stacked properly and sitting in position.
Roller grill must be dated. Please see your facility’s coding file to verify code dates per product.
- Don’t cover up the bar codes with other product.
- Don’t stack boxes on top EMPTY CRATES
McLane
(Burrito Sandwiches)
- May be placed with other frozen items
- Make a single crate with these products
- Condensing will be easier when picking is complete.
McLane
- Don’t over fill totes with burritos (chance of lost product )
- DO NOT THROW ITEMS IN TOTES/CRATES
Salads
Salads
- Keep salads on the bottom for better placement organization.
- Try to keep product flat in crate. If needed product can be placed sideways.
- Can be mixed with fruit
- Never mix with frozen items!
Fruit
- Stack like size items together if at all possible.
- Best if Fruits and Salads are TOGETHER.
- All products must be laid flat/standing upright
- Product quality assurance is a MUST
Fruit
- DON’T mix fruit products with frozen products. This prevents the fruit products from freezing.
Tobacco
- Keep tobacco placed upright and organized to help with ease of audits
- Ensure proper counts, take the time to do it RIGHT
- Audits are done with these items every day.
Tobacco
- DON’T mix products with tobacco
Product Putting
- When calling off product, ensure the counts are correct to match what the head set requests.
- If in unsure use the phrase “GO BACK” twice to ensure correct. She will repeat last location to verify.
- If your numbers are incorrect and you are unsure if the put selection was miss picked. Speak to team lead or administrative assistant to get a print out of your items to correct the problem.
- Correct product counts are to ensure customer service!
DO IT RIGHT!
Product Pre-Putting
- Pre-putting is taking an item in bulk and staging (pre-putting) that product to an aisle.
- After an item is pre-put, the putting user will take that item, in bulk, and begin picking that product to stores, down the aisle (put).
Product Pre-Putting
- ALL items must NOT be placed directly on the floor. Product must be placed on a cart.
- If inapplicable, product must be placed on top of another tray or crate.
- Exceptions include: gallons, half gallons and quarts.
- Products of the same likeness must be separated. See picture labeled #2.
Product placed on floor – must have another tray underneath product tray.
Final Inspection
Team leads and Supervisors do periodic walks through the dry and chill areas during the day and at the end of the shift to ensure quality of work and safety of areas.
They will also be looking at your totes and crates to ensure product placement is being done correctly. Along with Audits of your aisle, during Tobacco Audits and random checks.
Final Inspection
Gallons are top-heavy. Should be on bottom of stack.
Pallets should not be leaning, should be flat on the ground or on top of another pallet.
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Conclusion
Congratulations! You have completed the required Warehouse Training.