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Consulting on Leadership
Executive Director
Director of Operations
Head of Human Relations
Program Manager
Leadership Expert
Operations Manager
Quality Control Manager
Identifying the Problems
Theoretical Background
Intervention & Assessment
Utility assessment
Communication
Hierarchical design
Top down
Gender inequality
Lack of open-mindedness (low ambidexterity)
Low focus on human capital
Goal:
Efficiently coordinating physical assets produced by workers, optimizing production
Fixed
Hierarchy
Top-Down
Processes
Centralized Power and Control
Uhl-Bien, M., Marion, R., & McKelvey, B. (2007). Complexity leadership theory: Shifting leadership from the industrial age to the knowledge era. The leadership quarterly, 18(4), 298-318.
Digitization
Globalization
Outsourcing
Uhl-Bien, M., Marion, R., & McKelvey, B. (2007). Complexity leadership theory: Shifting leadership from the industrial age to the knowledge era. The leadership quarterly, 18(4), 298-318.
Goal:
Creating an environment in which knowledge accumulates and is shared at a low cost, knowledge has to be distributed throughout the company
Knowledge sharing
Learning
Flexibility and Adaptability
Uhl-Bien, M., Marion, R., & McKelvey, B. (2007). Complexity leadership theory: Shifting leadership from the industrial age to the knowledge era. The leadership quarterly, 18(4), 298-318.
Eisenhardt et al (2010)
Efficiency
Flexibility
It Allows to Adapt to Rapid Developments in Technology
Crook et al (2011) Jackson et al (2014)
KSAs (=) Economic Return to the Firm
People are Resources (=) Organizations Gain Profit
Traditional Overview:
Transformative, Transactional, Laissez Faire
Modern Styles:
Participative & Directive, Shared, Adaptive & Complex, Ethical
Establishing oneself as a role model by gaining the trust and confidence of followers
State future goals and develop plans to achieve them.
Skeptical of status quo, innovation even when organization is generally successful
Encourage employees to develop full potential by mentoring and empowering them (Charismatic leadership)
(Eagly, A. H., Johannesen-Schmidt, M. C., & Van Engen, M. L., 2003)
Appeal to subordinates’ self-interest by establishing exchange relationships with them
Clarify subordinate responsibilities, reward for meeting objectives, correction for failing to meet objectives
Managing in more conventional sense
(Eagly, A. H., Johannesen-Schmidt, M. C., & Van Engen, M. L., 2003)
General failure to take responsibility for managing
(Eagly, A. H., Johannesen-Schmidt, M. C., & Van Engen, M. L., 2003)
There is no ONE style of leadership that works for everything
Joint decision making/ shared influence in decision making by a
superior and his/her employees
Providing team members with a framework for decision making in alignment with superior’s vision
Both styles can be associated with high levels of team outcomes!
Somech, A. (2006)
The diversity of organizational roles embodied in the team
Extent to which team members collectively reflect upon team objectives, strategies and processes
Extent to which the team accomplishes its purpose and produces the intended, expected, or desired results
Introduction/application within a team of ideas/processes new to the team designed to be useful
Nicolaides et al (2014)
Nicolaides et al (2014) Bergman et al (2012) Hoch (2013)
Team performance
Diversity of Leadership Behaviors
Greater participation
Information sharing
Expend additional effort
Initiating structure
Consideration
Envisioning
Spanning
Positive atmosphere
Shared purpose
Social support
Team processes and intermediate outcomes
Innovation
Less conflict
Greater consensus
Competitive Advantage
Share Knowledge
Larger Influence Network
Building on each others ideas
Higher intragroup trust
Cohesion
→Humble behaviors
1. Publicly praising followers
2. Showing a high willingness to learn
3. Feedback
→Use HR functions
→Training programs
Chiu et al. (2016)
→Integrity as selection criteria
Reliable members are more likely to reciprocate
Being trustworthy→ share information transparently
→Train leaders in vertical transformational and empowering leadership
Transformational: can enhance self-efficacy
Empowering: motivate employees to achieve organizational goals
Hoch (2013)
Nicolaides et al (2014)
→ Engagement in shared leadership behaviors
→ Satisfaction of team needs
→ Setting realistic goals
→ Generate solutions to overcome obstacles
→ Work closely with one another
→ Coordinate
→ Integrate actions
Uhl-Bien, M., Marion, R., & McKelvey, B. (2007). Complexity leadership theory: Shifting leadership from the industrial age to the knowledge era. The leadership quarterly, 18(4), 298-318.
Uhl-Bien, M. and Maslyn, J.M. (2003).Reciprocity in manager–subordinate relationships: Components, configurations, and outcomes, Journal of Management, 29 (4) ,511–532.
Bonded by a common goal or need
Dynamic networks of interacting, independent individuals
Adapt and learn quickly
Capable of solving problems creatively
Uhl-Bien, M., Marion, R., & McKelvey, B. (2007). Complexity leadership theory: Shifting leadership from the industrial age to the knowledge era. The leadership quarterly, 18(4), 298-318.
Uhl-Bien, M., Marion, R., & McKelvey, B. (2007). Complexity leadership theory: Shifting leadership from the industrial age to the knowledge era. The leadership quarterly, 18(4), 298-318.
How?
Enabling leadership = Catalyst for adaptive leadership
Tension
Interdependence
Uhl-Bien, M., Marion, R., & McKelvey, B. (2007). Complexity leadership theory: Shifting leadership from the industrial age to the knowledge era. The leadership quarterly, 18(4), 298-318.
Adaptability
Learning
Creativity
Context
Interdependence
Tension
Feedback
Emergence
Adaptability
Learning
Creativity
Mechanisms
Generation of new ideas
Information flow
Uhl-Bien, M., Marion, R., & McKelvey, B. (2007). Complexity leadership theory: Shifting leadership from the industrial age to the knowledge era. The leadership quarterly, 18(4), 298-318.
Uhl-Bien, M., Marion, R., & McKelvey, B. (2007). Complexity leadership theory: Shifting leadership from the industrial age to the knowledge era. The leadership quarterly, 18(4), 298-318.
Uhl-Bien, M. and Maslyn, J.M. (2003).Reciprocity in manager–subordinate relationships: Components, configurations, and outcomes, Journal of Management, 29 (4) ,511–532.
“the demonstration of normatively appropriate conduct through personal actions and interpersonal relationships, and the promotion of such conduct to followers through two-way communication, reinforcement, and decision-making”
- Brown & Trevino (2006)
PROMOTE ETHICS
ROLE MODEL
TEAM BUILDING
ENCOURAGING INNOVATION
COMMUNICATION
Martins &Terblanche (2003)
Transformational style: it encompasses some behaviors that are consistent with the female gender role's demand for caring, supportive, and considerate behaviors
Transactional style: specifically contingent reward behaviors may be better linked to female traits than to male ones.
(Eagly, A. H., Johannesen-Schmidt, M. C., & Van Engen, M. L., 2003)
= Effective approach to leadership (encompasses some behaviors that are consistent with the female gender role’s demand for caring, supportive, and considerate behaviors.
(Eagly, A. H., Johannesen-Schmidt, M. C., & Van Engen, M. L., 2003)
Leadership can only occur if there is Followership!
(Uhl-Bien et al., 2014)
Study of the nature and impact of followers and following in the leadership process
→ Different approaches
→ Social constructions of followership
(Uhl-Bien et al., 2014)
Oriented from Taylorism
Leaders as power-wielding actors who affect group and organizational outcomes
Followers as subordinates who dutifully carry out the orders, directives of the leader, without resistance
L
O
F
(Uhl-Bien et al., 2014)
Leadership as a social construction
Leader emergence in the cognitive, attributional, and social processes of followers
Attention to the role of follower
L
F
(Uhl-Bien et al., 2014)
How followers influence leader attitudes, behaviors, and outcomes
Leader–member exchange (LMX) theory
“reverse the lens”
L
O
(Uhl-Bien et al., 2014)
F
(Uhl-Bien et al., 2014)
(Leadership-Member Exchange (LMX) Theory, 2015)
(Martin et al., 2016)
Feedback seeking behaviour
Psychological safety
Communication of follower needs
Feedback seeking behaviour
(Schyns & Day, 2010)
Feedback seeking behaviour
Hard to disentangle followership from leadership
Followers as active participants with leaders in co-constructing leadership, followership, and outcomes
The leadership process
People
L
Leadership
F
People
(Uhl-Bien et al., 2014)
Leading Behaviors
Leadership
Outcomes
Following Behaviors
(Uhl-Bien et al., 2014)
Social Constructions of Followership
Leadership Style and Organizational Climate
(Carsten et al., 2010)
Raise self- and social-awareness regarding the expectations for leaders and followers
Focus on how followers can partner with leaders in ways that enhance both leadership and organizational outcomes
Some followers provide support to leaders by identifying problems along with solutions, and speaking up with new ideas for projects or changes
Managers report less support, motivation, and contribution to goal attainment when working with passive followers
(Carsten et al., 2018)
(Epitropaki et al., 2013)
Leadership
Intermediate Goals
-Trust
-Flexibility
-Shared Purpose
-Organizational
Commitment
-Empowerment
-Power distribution
-Job Satisfaction
-Productivity
-Social Support
-Work Climate
-Management processes and systems
Longterm Goal
Chiok Foong Loke (2001)
Preliminary Assessment
Duration: 1 week
Scott (1988)
W1&2
W1&2
W3
Roberts (2009), Sanders et al. (2013)
W4
W5
Roberts (2009), Sanders et al. (2013)
Multi-Method Assessment Process
Benefits
Chiok Foong Loke (2001)
Improved Leadership skills can avoid 9 %- 32 % of voluntary turnover in the organization
Witt, D., Exit interviews show top 10 reasons why employees quit.
"Even though change—like a leadership development initiative—can be disruptive, difficult, and financially challenging, taking no action is often the most expensive option of all."
The Ken Blanchard Companies (p.5, 2009)
1.124,99€/session
Workshop 8 days for 4 hours
-Preparation, Working Hours Tools, Evaluation
Assessment 4 times 1h
499,95€
around 2.500€
Change Management Training (external)
Estimate: 11.999,87
Bergman, J. Z., Rentsch, J. R., Small, E. E., Davenport, S. W., & Bergman, S. M. (2012). The shared leadership process in decision-making teams. The Journal of social psychology, 152(1), 17-42.
Brown, M. E., & Treviño, L. K. (2006). Ethical leadership: A review and future directions. The Leadership Quarterly, 17(6), 595–616. doi: 10.1016/j.leaqua.2006.10.004
Carsten, M. K., Uhl-Bien, M., West, B. J., Patera, J. L., & McGregor, R. (2010). Exploring social constructions of followership: A qualitative study. The Leadership Quarterly, 21(3), 543–562. https://doi.org/10.1016/j.leaqua.2010.03.015
Carsten, M. K., Uhl-Bien, M., & Huang, L. (2018). Leader perceptions and motivation as outcomes of followership role orientation and behavior. Leadership, 14(6), 731-756. https://doi.org/10.1177/1742715017720306
Chiu, C. Y. C., Owens, B. P., & Tesluk, P. E. (2016). Initiating and utilizing shared leadership in teams: The role of leader humility, team proactive personality, and team performance capability. Journal of Applied Psychology, 101(12), 1705.
Chiok Foong Loke, J. (2001). Leadership behaviours: effects on job satisfaction, productivity and organizational commitment. Journal of nursing management, 9(4), 191-204
Crook, T. R., Todd, S. Y., Combs, J. G., Woehr, D. J., & Ketchen Jr, D. J. (2011). Does human capital matter? A meta-analysis of the relationship between human capital and firm performance. Journal of applied psychology, 96(3), 443.
Eagly, A. H., Johannesen-Schmidt, M. C., & Van Engen, M. L. (2003). Transformational, transactional, and laissez-faire leadership styles: a meta-analysis comparing women and men. Psychological bulletin, 129(4), 569.
Eisenhardt, K. M., Furr, N. R., & Bingham, C. B. (2010). CROSSROADS—Microfoundations of performance: Balancing efficiency and flexibility in dynamic environments. Organization science, 21(6), 1263-1273.
Hoch, J. E. (2013). Shared leadership and innovation: The role of vertical leadership and employee integrity. Journal of Business and Psychology, 28(2), 159-174.
Jackson, S. E., Schuler, R. S., & Jiang, K. (2014). An aspirational framework for strategic human resource management. The Academy of Management Annals, 8(1), 1-56.
Leadership-Member Exchange (LMX) Theory. (2015). Retrieved from Managementstudyguide.com website: https://managementstudyguide.com/lmx-theory.htm
Leone, P., Take Your ROI to Level 6. Training Industry Quarterly, 2008
Martins, E., & Terblanche, F. (2003). Building organisational culture that stimulates creativity and innovation. European Journal of Innovation Management, 6(1), 64–74. doi: 10.1108/14601060310456337
Nicolaides, V. C., LaPort, K. A., Chen, T. R., Tomassetti, A. J., Weis, E. J., Zaccaro, S. J., & Cortina, J. M. (2014). The shared leadership of teams: A meta-analysis of proximal, distal, and moderating relationships. The Leadership Quarterly, 25(5), 923-942.
Uhl-Bien, M., Riggio, R. E., Lowe, K. B., & Carsten, M. K. (2014). Followership theory: A review and research agenda. The Leadership Quarterly, 25(1), 83–104. https://doi.org/10.1016/j.leaqua.2013.11.007
Uhl-Bien, M., Marion, R., & McKelvey, B. (2007). Complexity leadership theory: Shifting leadership from the industrial age to the knowledge era. The leadership quarterly, 18(4), 298-318.
Uhl-Bien, M. and Maslyn, J.M. (2003).Reciprocity in manager–subordinate relationships: Components, configura-tions, and outcomes, Journal of Management, 29 (4) ,511–532.
Pearce, C., & Bruce Barkus. (2004). The Future of Leadership: Combining Vertical and Shared Leadership to Transform Knowledge Work [and Executive Commentary]. The Academy of Management Executive (1993-2005), 18(1), 47-59. Retrieved from www.jstor.org/stable/4166034
Richter, A., von Thiele Schwarz, U., Lornudd, C., Lundmark, R., Mosson, R., & Hasson, H. 2015). iLead—a transformational leadership intervention to train healthcare managers’ implementation leadership. Implementation Science, 11(1), 108.
Roberts, C. (2009). Leadership at all levels: an action learning approach in healthcare. Benedictine University.
Sanders, C. L., Krugman, M., & Schloffman, D. H. (2013). Leading change to create a healthy and satisfying work environment. Nursing administration quarterly, 37(4), 346-355.
Schyns, B., & Day, D. (2010). Critique and review of leader–member exchange theory: Issues of agreement, consensus, and excellence. European Journal of Work and Organizational Psychology, 19(1), 1–29. https://doi.org/10.1080/13594320903024922
Scott, J. (1988). Social network analysis. Sociology, 22(1), 109-127.
Somech, A. (2006). The effects of leadership style and team process on performance and innovation in functionally heterogeneous teams. Journal of management, 32(1), 132-157.
The Ken Blanchard Comapnies. (2009). The high costs of doing nothing. Retrieved from http://www.kenblanchard.com/Business_Leadership/Effective_Leadership_White_Papers/The_High_Cost_of_Doing_Nothing/Default.asp
Witt, D., Exit interviews show top 10 reasons why employees quit. The Ken Blanchard Companies LeaderChat Blog, 2012