Interpersonal Skills and First Impressions

TODAY'S

SCHEDULE

Communication Skills

Qualities and capabilities that allow you to cooperate well with others during conversations, projects, meetings or other other work-related reunions.

Team Work

responsibility, honesty, active listening, empathy, collaboration, being aware of others

Tackling disagreements in a positive and constructive way.

Conflict Resolution

• listen, then speak;
• take time to reflect, breathe;
• gather everyone, hear all opinions;
• be impartial;
• address the issue before escalation - now!

TITLE

• Perceiving emotions
• Reasoning with emotions
• Understanding emotions
• Managing emotions

Think about how emotions such as happiness, anger, fear, and sadness influence your behaviors and decision-making skills.

Different Levels

• Making better-informed decisions and solving problems
• Staying cool under pressure
• Managing conflicts
• Having evolved empathy
• Listening and adopting constructive criticism
• People will high EQ awareness avoid playing the role of the victim and take personal responsibility for their mistakes and are more open to opinions of others.

How it Helps

• being more self-aware (emotions and feelings)
• examine how you feel in each situation and what would be the best reaction
• recognize your shortcomings (if you tend to become overly angry, go out for a walk, cool down)
• do not make rush decisions - this could tamper with your long-term goal
• self-regulate (this teaches you to adapt do changing and difficult situations)
• work on your social skills - listen, look for non-verbal cues, avoid drama, try to understand others and focus on your goals.

How to Improve?

TIPS

• Have a positive outlook on life and work - always look for positives;
• Know you boundaries and expect other people's experience;
• Get a hold of your emotions - be cool, calm and patient
• Build solid relationship with your colleagues;
• Practice active listening - it shows wisdom, experience and empathy;
• Put your phone away, make eye-contact and nurture human interaction;
• Avoid making uniformed judgements as it might turn you into an ineffective communicator;
• Always be mindful of your body language and posture.

Elements

Communication Skills - when trying to compromise, your asking and goal must be clear and constructive. This way you avoid misunderstandings and set your record straight.

Persuasion - you can nag about it, coerce or find a better way - get them want what you want. This you can achieve if you are keeping your promises, being reliable and taking responsibility, being sincere, genuine, and honest, in one word building your reputation.

Planning - consider different scenarios, be prepared, try to focus on the win-win situation and think about possible consequences.

• think of everyone as winners - show empathy
• know your audience and adapt your strategy and responses
• Listen attentively - knowledge is power
• be prepared and think about your body language - be confident
• discuss and take some time off (when possible)
• don't give away something without getting something in return (win-win)

Tips to Improve

Let's Watch