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" A timely failure"
February 19
Susan Fowler’s blog post
February 20
Uber taps Eric Holder and Tammy Albarran
February 21
Uber lauched an internal investigation
February 22
New York Times article “Inside Uber’s Aggressive Unrestrained Worlkplace Culture”
TIMELINE OF EVENTS IN FEBRUARY
February 28
Senior executive Amit Singhal leaves
TIMELINE OF EVENTS IN JUNE
June 7
Uber’s president of business of Asia Eric Alexander is let go
June 12
Executive Emil Micheal leaves the company
June 13
Report by Eric Holder is out
June 20
Uber’s “180 days of change”
June 21
Travis Kalanick stepps down as CEO
November
Uber pledges $5 million to sexual assault prevention
https://www.youtube.com/watch?v=cvFIxfmCQ8U
https://www.youtube.com/watch?v=cvFIxfmCQ8U
HOW DID THEY HANDLED THE CRISIS COMMUNICATION? PART 1
HOW DID THEY HANDLED THE CRISIS COMMUNICATION? PART 2
• Uber’s, driven by response time, accountability and contrition
• Google’s response and communication strategy is leaps and bounds more effective
• Google’s response showed contrition, empathy for its employees and a zero tolerance approach toward sexism in its work culture
Plan: Make it right before it goes wrong
Open a worry-hotline
Name a trust-person and key advocates
Create gender equality commission and ethic committee
Never attack the accuser/victim in moral issues offer support
Be moral & ethical in times of #Metoo
Listen to your employees´ claims
https://www.businessinsider.nl/uber-in-crisis-timeline-2017-3/?international=true&r=UK
https://www.recode.net/2017/8/20/16164176/uber-2017-timeline-scandal
https://www.theguardian.com/technology/2017/feb/20/uber-urgent-investigation-sexual-harassment-claims-susan-fowler
https://qz.com/1010986/a-timeline-of-events-that-led-to-travis-kalanick-stepping-down-as-ceo-of-uber/
https://www.thecut.com/2017/10/the-uber-sexual-harassment-scandal-is-becoming-a-movie.html
https://www.businessinsider.nl/what-google-got-right-with-its-sexism-crisis-that-uber-didnt-2017-8/?international=true&r=US
http://uberestimate.com/about-uber/
https://www.theguardian.com/technology/20...
https://www.theguardian.com/technology/2017/jun/06/uber-fires-employees-sexual-harassment-investigation
http://www.businessinsider.com/uber-scandal-recap-2017-3?international=true&r=US&IR=T/#sunday-february-19-the-beginning-1
https://www.vanityfair.com/news/2017/06/uber-india-rape-survivor-sues-medical-files
https://www.theguardian.com/technology/2017/jun/18/uber-travis-kalanick-scandal-pr-disaster-timeline
http://www.businessinsider.com/uber-scandal-crisis-complete-timeline-2017-6?international=true&r=US&IR=T
https://venngage-wordpress-gallery.s3.amazonaws.com/uploads/2016/09/39-facts-about-uber.jpg
Crisis Communication: A Casebook Approach
Carroll, A. B. (1991). The pyramid of corporate social responsibility: Toward the
moral management of organizational stakeholders. Business horizons, 34(4), 39-48.
Available at:
https://www.researchgate.net/profile/Archie_Carroll/publication/4883660_The_Pyramid_of_
Corporate_Social_Responsibility_Toward_the_Moral_Management_of_Organizational_Stake
holders/links/0c96051e967c1b8a0d000000.pdf
Coombs, W. T. (2007). Protecting organization reputations during a crisis: The
development and application of situational crisis communication theory. Corporate
reputation review,10(3), 163-176.
Available at: https://link.springer.com/content/pdf/10.1057%2Fpalgrave.crr.1550049.pdf
Morsing, M., and Schultz, M. (2006). Corporate social responsibility
communication: stakeholder information, response and involvement strategies. Business
Ethics: A European Review, 15(4), 323-338:
Available at: http://pure.au.dk/portal/files/11533/Morsing_Schultz_-
_stakeholder_strategies.pdf
http://money.cnn.com/2017/02/19/technology/uber-harassment- investigation/index.html
https://www.businessinsider.in/susan-fowler- the-engineer- who-took- down-uber- is-
working-on- a-movie- deal/articleshow/61029081.cms
http://money.cnn.com/2017/06/06/technology/business/uber-fires- sexual-
harassment/index.html
http://money.cnn.com/2017/11/06/technology/uber-sexual- harassment-
investment/index.html