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Incident on the USS Whitney
103
Transcript
Incident on the USS Whitney
Raphaela Demel, Isabel Dietmannsperger, Chris Gasche, Lukas Ginner, Michael Götz
THE CREW
The Crew
Captain Gramm
Ensign Beck
27-years navi member at a promotion to admiral
Member of the supply demand
Lt. Cdr. Fuller
"Suppo" 13-year officer
The Problem
THE CASE
- Captain Gramm and Lt. Cdr. Fuller took merchandise article for sale from the shop of the USS Whitney and use them as give-aways
- this creates a lot of work for Ensign Beck in the accounting department because he had to figure out which article were sold and which were used as give-aways
- Beck went to Lt. Wilson and Lt. Cathy Smith with the itimized list but they send them to the Suppo to sign and also to Captain Gramm
- Beck went to Filler with the sheet but he allowed him to ignore the hierachy and go directly to the Captain
- Gramm signed and wrote a sarcastic note on the sheet
- after reading this note, Filler was getting angry and jelling at Beck for 10 minutes
Problem 1
- Captain Gramm and Lt. Fuller took merchandise articles from the shop for business trips
-> set a limit
PROBLEMS & SOLUTIONS
Problem 2
- Notes are incomplete and unclear
-> create a template
Problem 2
Problem 3
- Lt. Fuller has incivility and defensive communication issues
-> provide a communication training
Problem 4
- Lt. Fuller and Captain Gramm failed to listen to Becks problems
-> Training for "right listening"
Problem 5
- Fuller wrote a sarcastic note
-> provide training for right leadership
Problem 5
Problem 6
- Fuller allowed Beck to ignore the hierarchy
->building a hierarchy that is easy to understand
Problem 6
Problem 7
- type of conflict is personal focused
-> provide trainings
Problem 7
Conclusion
CONCLUSION
- Improve the flow of information within the company and the chain of command
- Check the satisfaction of your employees - are they satisfied with the information they get and how they get it by their superiors
- Following these main guidelines will raise the employees satisfaction. This will lead to better results for the company
Conclusion
- It is important to create a leading philosophy that fits to your company and employees
- The strict vertical military organization is not useful in daily business live for a company
- Create an organization structure that is the most effective one to reach your business objectives
THANK YOU FOR YOUR ATTENTION
THE END
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