Introducing
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We as volunteers are held to certain expectations to ensure we provide professional services.
• to provide a 24-hour emergency response and/or assistance to the city’s Emergency Services every day of the year
• to have a turn-out time to calls for assistance of 30 minutes from activation, on week days;
• to have a turn-out time to calls for assistance of two minutes from activation over weekends and public holidays where Volunteers are on duty
• to provide assistance without fear or favour to any person or community
• to be ambassadors for the City of Cape Town, irrespective of the prevailing political makeup of the Council
• to act in the best interests of the affected community at all times.
Disciplinary action against a Unit member may take one of two forms:
i) where appropriate, on a progressive basis, starting with informal discussions and agreement on corrective actions to be taken;
ii) where appropriate, formal charges and charge sheets and appearance before the Unit’s Disciplinary Committee.
Chain of Command
A Volunteer shall be considered to be performing service to the City after formally booking on duty according to a formal duty roster.
While on duty a Volunteer will operate through the chain of command of DRM department. Volunteers will serve under supervision of permament members via more senior Volunteers.
Insurance while on duty
Volunteers will be covered by the City’s Group Personal Accident Insurance.
Legal Indemnity
A Volunteer shall be entitled to the same degree of legal indemnity afforded to a permanent member acting in good faith and within the law while on duty.
There are different types of uniforms for different types of duties.
Uniform policies differ from unit to unit. For example, Milnerton doesn't give uniform to Volunteers during their probation period.
Full blues
As any organisation there is a way for you to progress throughout the unit. For it to be fair and an opportunity for every member there have been certain requirements in accordance to criteria applicable across the City.
Procedures in place to ensure that our unit has all correct and working equipment, vehicles and stations.
- Only driven by council approved drivers
- Used for conveying members of the unit only
- Inspected before every shift/event with appropriate Vehicle Check Sheet
- All equipment shall be maintained in a state of readiness at all times.
- Servicing and repairs of equipment is done by the Unit Leader and necessary contacts in the city
- Theft, loss or damage of equipment, report it immediately and fill in T/L/D.
- ALL cases of theft requires a case number from SAPS in order for the city to claim from insurance
- Equipment can be loaned to other organisations, in this matter a Equipment Loan Form needs to be completed
- Annual Stock, bar coded equipment scanned no later than 30 June every year.
- The station and surroundings need to be kept in a clean and tidy state at all times during shifts.
- Members may be picked at their residence before the shift and then may be dropped at their residence after a shift.
- Only members may be transported in official vehicles.
- Unit Coordinater or Senior in charge of the shift shall register the members on duty and the vehicles and radio call signs with DOC
- Roll call shall be taken at the begining of every shift. (wihtin the first 30 mins of a shift)
- City is not obligated to provide food for a unit while on duty. Unless members are required at to be at an incident or event for a long amount of time.
- All paperwork as detailed in SOPs shall be completed and updated constantly
- Vehicle Checklist form needs to be completed before every movement from the station
- Equipment needs to be checked before shift, necessary paperwork needs to be completed for any equipment that is defected or needs repaired.
- Unit has at least one Stanby Officer on 24 hour call.
- A senior volunteer will also take this responsibility for seven days and work on rotational bases.
- When callouts happen, all requirements of the Communications Procedure SOP are strictly adhered to at all times.
- Response Time of 30 mins during the week
- Response Time of 2 mins on the weekend when on duty at the station
- Transportaion of PTs in a DRM vehicle is prohibited
- Fighitng fire without the knowledge of Fire & Rescue is forbidden