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"We will delight our consumers, treating each person who contacts us as if they are our only consumer, providing them with a response which is evidence of our interest and that leaves them with the clear understanding that they are important to us.”
We believe our first responsibility is to the patients, doctors and nurses, to mothers and fathers and all others who use our products and services. In meeting their needs everything we do must be of high quality. We must constantly strive to provide value, reduce our costs and maintain reasonable prices. Customers' orders must be serviced promptly and accurately. Our business partners must have an opportunity to make a fair profit.
We are responsible to our employees who work with us throughout the world. We must provide an inclusive work environment where each person must be considered as an individual. We must respect their diversity and dignity and recognize their merit. They must have a sense of security, fulfillment and purpose in their jobs. Compensation must be fair and adequate and working conditions clean, orderly and safe. We must support the health and well-being of our employees and help them fulfill their family and other personal responsibilities. Employees must feel free to make suggestions and complaints. There must be equal opportunity for employment, development and advancement for those qualified. We must provide highly capable leaders and their actions must be just and ethical.
We are responsible to the communities in which we live and work and to the world community as well. We must help people be healthier by supporting better access and care in more places around the world. We must be good citizens — support good works and charities, better health and education, and bear our fair share of taxes. We must maintain in good order the property we are privileged to use, protecting the environment and natural resources.
Our final responsibility is to our stockholders. Business must make a sound profit. We must experiment with new ideas. Research must be carried on, innovative programs developed, investments made for the future and mistakes paid for. New equipment must be purchased, new facilities provided and new products launched. Reserves must be created to provide for adverse times. When we operate according to these principles, the stockholders should realize a fair return.
Johnson and Johnson is an American multinational corporation founded in 1886 that develops medical devices, pharmaceutical and consumer packaged goods
-Bayer, -Pfizer, Procter & Gamble, Unilever, Colgate Palmolive, Reckitt Benckiser, Merck, Bristol-Myers Squibb, Roche, Novartis and Abbott.
- Johnson and Johnson has just bought Pfizer, the World's largest pharmaceutical company, for 16.6 Billion dollars. The agreement starts in February 2020
-Flexible Business Model
-Innovations in medicine and technology
-Enhanced brand equity (It’s everywhere)
SWOT
Strengths:
-Strong brand portfolio
-Good performance in new markets
-Strong balance sheet
SWOT
Weaknesses:
-High prices
-Dependency on niche drugs
-Limited expansion capabilities with current business structure
SWOT
Weaknesses:
-Litigations
-Marketing problems
- Dependence on successful launch of new products
SWOT
Opportunities:
-Trend starters
-Market development dilutes competitors’ advantage
-Cross-selling
SWOT
Opportunities:
-Potential exploitation of biology markets
-Changing lifestyles
-Opening up new markets with government agreements
SWOT
Threats:
-New environmental regulations
-Changes in consumer buying behaviors
-Intense competition
SWOT
Threats:
-Product recalls
-Generic products reducing market value
-Government regulations
37th ranked members of the Fortune 500 companies, Johnson & Johnson is extremely profitable:
International Revenue
Johnson & Johnson sells their product in over 60 countries worldwide.
Currently their international sales makes up about 49 percent of total revenue
The Company is exposed to fluctuations in currency exchange rates. A 1% change in the value of the U.S. Dollar as compared to all foreign currencies in which the Company had sales, income or expense in 2018 would have increased or decreased the translation of foreign sales by approximately $390 million and net income by approximately $100 million.
Brexit
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Tokyo Science Center
2014
TSC is a research and training facility for healthcare professionals
An International Company
Johnson & Johnson has to manage all these challenges and build effective barriers to safeguard its competitive edge.
The overall impact of higher supplier bargaining power is that it lowers the overall profitability of Drug Manufacturers.
The smaller and more powerful the customer base is, the higher the bargaining power and higher their ability to seek increasing discounts and offers.
For example: Dropbox and Google Drive substituted storage hardware drives.
The threat of a substitute is high if it offers a value proposition uniquely different from present offerings of the industry.
Johnson & Johnson operates in a very competitive Drug Manufacturers industry.
This competition does take toll on the overall long term profitability of the organization.
Analysis = complete picture of what impacts the profitability.
Identify game changing trends early on and swiftly respond to exploit the emerging opportunity.
Understanding of the Porter Five Forces in great detail can allow to shape those forces in their favor.
J&J use their popular brand name and strong brand portfolio to focus on a few areas to help their brand even more.
J&J already is a global company but there are still untapped markets that they can get into. Therefore, they should scout new areas that they could infiltrate and get a good return.
Look deeper into cross-selling. They could do this by promoting deals or creating bundles of products.
Outside agency advertise these products instead of doing it in house. With outsourcing the marketing advertisements for some products they could be refreshed and more competitive in the marketplace.
To create environmental initiatives. Numerous businesses are becoming more aware of the climate crisis and larger corporations that step in and do their part will create a better public image for themselves.
Recommendations Cont.
Understand the customers core needs
Be open to collaborate with competitors
Innovate
Create economies of scale
Build an efficient supply chain
Build a large and solid consumer base