Introducing
Prezi AI.
Your new presentation assistant.
Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.
Trending searches
Loading…
Weekly Meeting #33-19
1
Transcript
Support/SOT Monday Kick Off
WINS
WINS!!
WEEK 32
# of Workshop Event Locations = 9
# of New Mastery Students = 87
# of Full Immersion Events = 8
# of Full Immersion Students: = 102
Last Weeks Results
WEEK 33
# of Workshop Event Locations = 9
# of New Mastery Students = 77
# of Full Immersion Events =
# of Full Immersion Students =
Student Support
Student Support Numbers
- Phone KPIs - Hit :)
- Calls: 833 (Inbound: 282)
- Available/Call Time: 253 (Goal: 236)
- Total Voicemails= 0 (Goal = 3)
- Survey Results = 134 (goal: 72), 4.84 (Goal 4.75) ***Survey Master: Sassi with 34!
KPIs
Primary + Accountability:
TBD
- Email KPIs - Hit :)
- Total Tickets: 1,508/1,015
- Response Time(Goal< 3.00 hrs): 3.22
- Survey Results(Goal: 97%+): 98.02%
- Average Touches(Goal <2.0): 1.76
- Chats - 46/100% (Chat master: Yisela, 8)
**Approved per Leiana's Recommendation due to coverage challenges.
- Week 32: 80.15%
- Week 31-32: 62.61% to 79.13%
- GNOME - Last Week's Winner - Jesse
Survey Results
Survey Results
- Email: She was clearly driven to help and meet my needs. Thank you (Rochelle)
- Email: MISS ROCHELLE HENDRIX - I would like to thank you for the time you took to read my E-mail, and help us out to make the necessary changes, because of my petition. it took you about 3 minutes to answer my E-mail, this what i call.... DEDICATION ..RESPECT QUALITY AND MOST OF ALL....TEAMWORK...!!!!
- Email: Mr.Matt [Sassi] was a great help.. i call just for one question...then i found that he was able to answer me 3 out of 4 questions.. the last one (50/25/1) i know he will be able to find the right answer...it was a pleasure to start to know that I'm not by my self on this journey...
To All Fortune Builders GANG!!!
THANK YOU!!!
Cruz Sanchez
- Email: Very Pleased with the quality of support I received. Alyssa was very professional and her response was fast.
Announcements
Announcements
Team Announcements
Company
2
1
- This week's Friday training : Quiz
- Payroll today - Double check you punches
- Fruit basket
- Any Concerns?
- Phoenix: August 28 - Sep 3
- Next Week: Webinar to offer 3-day
- Financing Module Launched On Friday
- August 21 - Next Commercial Investment - 6 total properties in the investment
- Book Club: Grit by Angela Duckworth
- New 3-Day Speaker: Joe Powers
Student Stories/FBwins Updates
Natasha
Core Values
- Ethics & Integrity
- Inspire
- Educate
- Lead
- Crush It!!!
CORE VALUES
Choose a template
Presentations from around the world
Learn more about creating dynamic, engaging presentations with Prezi