By: max, Will, MJ, Adriann
Consumer Rights And Responsibilities
Lesson Plan
Students Will Learn About
- Consumer rights
- Backing laws
- Consumer protection laws
- Sources of consumer protection
- How consumers are defrauded
- Protection from fraud
- Seeking redress
learning OBJECTIVES
Learning Objective
- Students will be able to describe their rights as provided by major consumer protection laws, and list sources of consumer assistance if you have a complaint.
- Students will be able to describe common deceptive practices that defraud consumers.
- Students will be able to discuss their responsibility as consumers to protect yourself from consumer fraud.
Essential Question
What consumer laws protect you, and how can you protect yourself from consumer fraud?
Essential Question
What are consumer rights?
Due to previous abuses, new rights and protection for consumers have been established throughout time.
- Consumer Bill of Rights
- Airline passenger rights
- Consumer Technology Bill of right
- Patients Bill of right
Consumer rights
Airline Passenger rights
- Reservation
- Refunds
- Delays and cancellation
- Bumped flights
- Extended tarmac delays
- Fee disclosures
Airline Passenger rights
Technology Bill of Rights
technology Bill of Rights
- Time-shifting- Recording video or audio for later viewing
- Ex: Recording TV shows
- Space-shifting: Storing media such as music or movies, on one device to be accessed from another place through another device
- Ex: copying a CD to a portable player
- Backup copies: rights to make backups
- Translation; right to translate legally acquired content into a format that makes it more usable to them
Patient Bill of rights
Rights that protects patient from abuses in managed care and other related medical services. Such as choice of providers, and treatment decisions.
Patients Bill of Right
Consumer Bill of Right
1. The right to safety
2. The right to be informed
3. The right to choose
4. The right to be heard
5. The right to satisfaction
6. The right to redress
7. The right to consumer education
8. The right to healthy environment
Consumer Bill of Right
Protection Laws
Many laws to protect consumers from unsafe products and unfair or deceptive business practices
- Food, Drug, and Cosmetic
- hazardous substances
- Kefauver-Harris Drug Amendment
- Cigarette Labeling And Advertising
- Key word: Warning label- information on product advising risk and safety issues
- National Traffic and motor vehicle Safety
- Care Labeling rule
- Family education rights and privacy
- Nutrition Labeling and education
- Health insurance and portability and accountability
Protection laws
Sources of Protection
Organization that provide assistance when a consumer has a problem.
- Federal Agencies
- State and Local Assistance
- Private Organization
- Public Office
Sources of Consumer Production
How are we defrauded?
Market place is full of deception (false or misleading claims about the quality, price, or purpose of a product).
- Bait and Switch: illegal sale technique in which businesses advertise a product to persuade us to buy more expensive products
- Fake Sale
- Low Balling: advertise products at a low price to lure customers
- Pyramid Scheme: a technique in which there is a top guy middle guy and bottom guy in which there is an unequal distribution of profit
Defrauded
Defrauded Part 2
- Ponzi Scheme: a scheme in which new investor's money is used to pay off old investor's money
- Pigeon Drop: A scam in which a con artist convinces people to give up money or personal information for larger sum of money
- Fraudulent Representation: Telemarketers and door to door solicitors who claim well known companies
- Health and medical product: Miracle pills, cream, and other products
- Infomercial: lengthy TV advertisement
Defrauded Part 2
How to protect yourself
- Identify deceptive practices
- Shop online safely
- Use common sense
- Stay informed
- Seek redress
- You have the right to resolve the issue
Protection From Fraud