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The sections that follow capture definitions that are a prerequisite for understanding and aligning on the CMDB.
These definitions help with the alignment across the organization, independent of the background and experiences of everyone involved with the CMDB.
The sections that follow capture terminology that is often confused with one another and thus needs to be understood in the context of the other.
Asset Management
Data Driven Processes
Manually Maintained CI Attributes vs
Calculated CI Attributes
Manually Maintained CI Relationships vs
Calculated CI Relationships
Substatus (cmdb_ci_hardware.hardware_substatus)
Impacted Services
Application Instances vs Software vs
Software Instances vs Software Models
The sections that follow capture key functional concepts that are a pre-requisite for understanding and aligning on the CMDB.
These key concepts help with the alignment across the organization, independent of the background and experiences of everyone involved with the CMDB.
Identify stakeholders and participants.
Align schedules to confirm availability.
Scheduling the initial set of meetings, including the project kickoff.
Initial meeting to share detailed timelines, set expectations and align on stakeholder priorities.
Bridge functional and technical knowledge gaps via comprehensive CMDB Training.
1:1 meetings with non-technical resources / teams to understand the processes aligned with the CMDB.
1:1 meetings with technical reasources / teams to understand the technology aligned with the CMDB.
Due diligence to review existing process documentation.
Due diligence to review existing technical documentation.
Due diligence to review existing ServiceNow Implementation.
Create, based on the 'Talk' and 'Walk', recommendations and rationalizations for the CMDB.
Present, via a series of meetings, the documented recommendations with rationalizations.
Deliver, based on feedback, the final recommendations and rationalizations.
Answer any additional follow-up questions or clarifications pertaining to the deliverable.
Communicate results of the deliverable to all the stakeholders and participants.
Initiate CMDB effort based on the recommendation of the Assessment.
Configuration Planning and Management involves the creation of the Configuration Management Plan, the identification of the roles and responsibilities to support the execution of the Configuration Management Plan and the identification of the scoped data sources populating the CMDB.
Configuration Identification involves the identification, design and documentation of the CMDB. This incorporates the definition of CI Classes with their supporting attributes, CI Relationship Types and corresponding CI Baseline Definitions.
Configuration Control involves processes that govern operational changes to the CI and its attributes.
This ensures that the CMDB is updated after a completed change and helps control the accuracy of the CMDB.
Configuration Status Accounting & Reporting involves the recording and reporting of information needed to manage configuration items effectively.
Configuration Audit & Verification involves the periodic audit of scoped CI to verify conformance to requirements associated with process, design and data.
Discovery Admin by QuickNexus requires and builds on the ServiceNow CMDB and ServiceNow Discovery.
Its not an alternative to ServiceNow Discovery.
It simplifies the manual overheads associated with the maintanance of the CMDB.
Available since Q4-2017 on the ServiceNow Store
Millions of logs analyzed
Our customers are running Discovery Admin in Production to configure, maintain and troubleshoot ServiceNow Discovery and Service Mapping
Native to ServiceNow
An accurate and reliable CMDB is core to every successful ServiceNow Implementation, whether it be:
IT Service Management,
IT Operations Management,
IT Business Management or Security Operations.
The core features of Discovery Admin cover every aspect needed for a successful ServiceNow Discovery Implementation, resulting in an accurate and reliable CMDB.
Pricing Models for Discovery Admin cover every situation we have seen at customers, from one-time engagements to end-to-end managed services.
Videos explaining the capabilities and core features of Discovery Admin, along with an App Demo.
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www.QuickNexus.com | +1-347-674-8878 | info@QuickNexus.com
We focus exclusively on the CMDB in ServiceNow
Founded in 2016
More than 10+ Years of experice on the ServiceNow Platform
100+ CMDB Implementations
More than half of these have been with ServiceNow Discovery
ServiceNow Bronze Technology Partner
ServiceNow Services Partner
ServiceNow Mutual Subcontracting Partner
Trusted working relationship with 25+ ServiceNow Partners
More than half of our revenue is sourced via Partners