Introducing
Your new presentation assistant.
Refine, enhance, and tailor your content, source relevant images, and edit visuals quicker than ever before.
Trending searches
Three Points of Check
56
The Three Points check
The Picking Screen
The shopping screen gives a general overview of the products you need to pick and a breakdown of each category.
From the shopping screen, you can select each product and review further individual product information such as:
- Image
- Description
- Product number
- Quantity
- Customer notes
Got Item
Selecting 'Got Item'
Once you have followed the three points of contact and have confirmed it is the correct item your customer has ordered you can then place it in the correct trolley bag and select GOT ITEM.
Once selected, the item will be highlighted in green. You must select got item after each item you pick.
The Three Point Check
What are the Three Points of Contact?
When shopping in a Lidl store, you will have three points to check to ensure that you are always picking the correct item for your customer.
Other retailers may have two points of contact.
Lidl
Lidl Points of Contact
Product Image
Select the image to get a bigger picture!
Product Description
Match the description on the shelf with the Buymie app.
Item Number
Match the item number to confirm it is the correct item.
Mixed Case Products
A mixed case is one case/box of products that contains multiple similar, but different items.
How will I know?
The product information screen for mixed case products will have a message in red text to alert you.
What to do when picking mixed case:
Create value for the customer by always picking the correct item from a mixed case. Pay extra attention to the product description to ensure you get it right.
Other retailers
The two point check for other retailers
Product Image
Select the image to get a bigger picture!
Product Description
Match the description on the shelf with the Buymie app!
Tip!
If you are still not sure that you have the correct product, FLAG it and ask your customer during the call.
Getting it Right
Getting the right item every time
When picking an order for your customer, they are trusting that you will only shop for the products that they have ordered.
By only picking the correct products, you are giving your customer confidence in your ability and helping to create value for the customer.
If you do this, the customer will likely create value for you by tipping and ordering again helping to increase your earning power.
What happens if I pick the wrong item?
Picking and delivering the wrong item means that the customer gets charged for something that they didn't order.
If you arrive at a customer's home with an incorrect item, ask them to contact Buymie support through their app. Do not return the item to the store yourself.
If the customer does not want to keep the item, you may keep it for yourself.
Your invoice will be deducted to cover the cost of reimbursing the customer for incorrect items.