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Copy of Stakeholder Management
Transcript
STAKEHOLDER
MANAGEMENT
Charlie Huang
People
Identify the correct stakeholders.
People
Honor their time
Attend meetings on time
Golden Rule
Golden Rule
End meetings on time
Treat others how you would like to be treated.
Set clear agendas
Principle
It's all about communication
Communication
Five points to do it well:
Over-communicate
Define + clarify success metrics
Communication
Short feedback loops
Showcase wins
Take responsibility
Five Stages
We can show five stages of communication:
Five stages
The receiver may provide feedback to the sender
The receiver receives the message
The sender sends the message
The receiver reads the message
A sender creates a message
Process
Negotiation
55% of negotiations are defined by the people
8%
substance
8% Substance
55% People
37% Process
Shuttle Diplomacy
Shuttle Diplomacy
"Serving as an intermediary among principals in a dispute, without direct principal-to-principal contact."
Henry Kissinger.
Speak
separately
PARTY A
Speak separately
PARTY A
YOU
PARTY B
YOU
PARTY C
PARTY B
PARTY C
Managing Expectations
Managing Expectations
Shielding the Team
Unnecessary meetings
Important meeting
Bibliography
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