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Ortoo- UI/UX/CX
UI/UX/CX
Ortoo
XX-03-2018
Q-Assign
AGENDA
1- What is UI?
2- What is UX?
3- What is CX?
4- Why we need thisto think about?
5- Create mock-up.
Interface
Analysis
Overview:
UI/UX/CX:
User Interface (UI)
- How people interact with product/services.
- Used in web and mobile applications.
- A bridge between Human and System.
User Experience (UX)
- What a person feels, as he/she experiences a product or service.
- Important role in all kind of marketing as well.
- Bridge between a product and its targeted audience.
Customer Experience (CX)
CX is about the whole customer lifecycle, from gathering the information of different products, all the way to the purchase, usage, troubleshooting and returning to buy more.
Checklist:
1. Follow the user's mental model
2. Meet the user's needs
3. Consistency
4. Less is More
5. Use simple language instead of technical terms
6. Design for functional than the aesthetic
7. Don’t make me think
8. Intuitive
9. Allow user making mistakes
Short Comings
- We can improve Q-assign Interface mainly of QA Control panel to increase our customer experience
From Checklist:
There are two points that aren’t be able to apply on New QA Control Panel’s UI.
- Less is More
- Don’t Make Me Think
Control Panel in terms of User Interface (UI)
User Interface (UI)
UI Includes:
UI Includes:
- Layout
- UI Components (Heading, Buttons, Inputs)
- Color
- Branding
Q-assign works proper on these.
GUI Testing passes this phase.
Checklist
Checklist
- Make sure all the buttons are working fine.
- Same color in overall layout.
- Allow user making mistakes
Control Panel in terms of UX and CX
User Experience (UX)
THE PROBLEM
THE PROBLEM
In new layout of QA Control Panel, there are so much information that might not be needed at this moment.
- More is Less
- You have to think
- User Experience (UX) deals with people interacting with this product and the experience they receive from that interaction. When new people will install Qassign from AppExchange, that people would be called as Users.
Let's have a look at Current UI:
The highlighted portion
can be improved,
according to UX/CX.
Current UI:
THE PLAN
THE PLAN
- To think about UX/CX.
- To make able to propose a prototype to Leon.
- Discuss all the points
Example Prototype
Example Prototype
Example (2)
Example (3)
Confusion?
Lets create a prototype
Any tool you have.